Oversee resolution of issues with clients and their DBA/DevOps teams

Promote effective communication between the US Delivery Manager and client teams

Supervise production incident management and client stakeholder communication

Configure and maintain Apache Kafka, Kubernetes, and Microsoft Azure environments

Collaborate with cross-functional teams to ensure system reliability and efficiency

Build and optimize deployment pipelines and automation workflows

Track system health and respond promptly to operational problems

Maintain documentation and records of incident management

Provide technical guidance and support to client teams

Engage in continuous DevOps process improvements

Present technical information clearly to clients

Ensure compliance with client policies and industry standards

Assist in troubleshooting complex distributed systems

Maintain security protocols across DevOps activities

Demonstrated experience in DevOps engineering with at least 2 years of relevant work

Proficient in Apache Kafka, Kubernetes, and Microsoft Azure technologies

Experience in production incident management and resolution

Skilled in coordinating among multiple teams and stakeholders

Strong analytical and problem-solving skills

Excellent communication and presentation skills for client engagement

Ability to work collaboratively in remote and diverse environments

English proficiency at B1+ level

Familiarity with insurance industry processes and terminology

Experience in regulated client communication

Relevant certifications in cloud platforms or DevOps practices