Lead issue resolution efforts working closely with clients and DBA/DevOps teams

Enable effective communication between senior client stakeholders and internal leadership

Manage production incident workflows ensuring prompt and clear resolution

Develop, deploy, and optimize Apache Kafka, Kubernetes, and Microsoft Azure infrastructures

Partner with cross-functional teams to enhance system reliability and enforce best practices

Expand and improve deployment pipelines and automation in complex environments

Continuously monitor and optimize system operations proactively

Maintain documentation of advanced processes and incident management workflows

Deliver expert technical recommendations to improve client systems

Champion continuous innovation in DevOps processes and solutions

Present technical concepts effectively to client executives

Ensure compliance with client requirements and industry best practices

Identify and resolve advanced distributed system performance issues

Oversee security measures and uphold strong operational standards

Extensive DevOps experience with minimum 3 years in technical and operational roles

Expertise in Apache Kafka, Kubernetes, and Microsoft Azure platforms

Demonstrated experience managing critical production incidents under stress

Strong coordination skills across diverse teams and stakeholders

Advanced analytical and problem-solving skills adaptable to complex challenges

Excellent communication and presentation skills for senior stakeholders

Proven experience in knowledge sharing and team skill development

English proficiency at B2 level with excellent verbal and written communication

In-depth knowledge of insurance industry processes and terminology

Experience communicating with clients in regulated sectors

Relevant cloud platform or DevOps certifications