Coordinate issue resolution processes with clients and their DBA/DevOps teams

Facilitate effective communication between senior client stakeholders and internal leadership

Oversee production incident management, ensuring prompt resolution and clear updates

Design, deploy, and optimize Apache Kafka, Kubernetes, and Microsoft Azure environments

Partner with cross-functional teams to improve system stability and implement best practices

Enhance and scale deployment pipelines and automation in complex settings

Monitor system performance continuously and develop proactive operational strategies

Maintain detailed documentation of advanced processes and incident handling workflows

Provide expert technical advice and suggest improvements for client infrastructures

Lead continuous improvement efforts by introducing innovative DevOps solutions

Present technical information clearly to client executives and stakeholders

Ensure adherence to evolving client standards, requirements, and best practices

Investigate and troubleshoot advanced distributed system problems to boost performance

Manage security protocols and uphold strong operational standards

Proven experience in DevOps with at least 3 years in technical and operational roles

Extensive knowledge of Apache Kafka, Kubernetes, and Microsoft Azure

Demonstrated capability in handling critical production incidents under pressure

Strong coordination skills across diverse teams and stakeholders

Advanced problem-solving aptitude with flexibility to address complex challenges

Excellent communication and presentation skills with senior stakeholder engagement

Experience in knowledge transfer and fostering skill growth within teams

Proficiency in English at B2 level with strong written and verbal communication

In-depth understanding of insurance industry processes and terminology

Background in client communication within regulated sectors

Relevant certifications in cloud platforms or DevOps methodologies