Validate and correct time records with team members by sending reminders, resolving discrepancies, and managing staffing modifications

Obtain necessary approvals for subcontractor personnel

Coordinate overtime approval gathering, review overtime entries in the system, and remind managers as needed

Check billing details including new role mapping and rate validation

Supervise the approval workflow for billing roles and rates, prepare P&L statements, and collect required authorizations

Conduct month-end close activities such as final data verification and distributing timesheets to clients

Assist the BGC process by distributing materials, gathering data, overseeing corrections, submitting requests, and organizing training sessions

Create offboarding documentation for team members leaving the project

Manage staffing actions including assigning, terminating, creating, and updating team member records within programs or projects

Oversee travel administration by collecting approvals, verifying requests in the system, making corrections, reviewing expense reports, managing mission visa applications, and preparing customer approval requests

Advise team members on travel policies, time tracking, overtime, BGC procedures, roles, and operational processes

Support CRM activities including managing sales opportunities and contract workflows

Maintain forecasting documents and monitor client balances and credit limits

Generate and present weekly reports to clients

Relevant experience of at least 3 years in business operations or a similar domain

Proficient user of Atlassian Confluence for documentation and knowledge sharing

Experienced in Atlassian Jira for managing workflows and tracking tasks

Strong skills in financial review including data analysis and verification

Advanced capabilities in Microsoft Excel for data analysis, reporting, and forecasting

Familiar with Miro for visual collaboration and process design

Excellent English communication skills at C1 level or above with experience engaging clients and stakeholders

Knowledge of Arabic to support multilingual teams or clients