Check and update time entries for team members, coordinate reminders, resolve inconsistencies, apply corrections, and manage staffing adjustments

Collect approval signatures for subcontractor personnel

Handle overtime approval requests, monitor logged overtime in systems, and follow up with managers as necessary

Validate billing data, assign roles, and confirm billing roles and rates

Manage approval workflows for billing roles and rates, prepare profit & loss statements, and obtain required sign-offs

Conduct month-end closing operations, perform final data validation, and send timesheets to clients

Support background check procedures by distributing relevant materials, gathering necessary data, managing corrections, submitting requests, and scheduling training

Draft offboarding documentation for departing staff

Coordinate staffing activities such as onboarding, offboarding, and record creation and updates for programs and projects

Manage travel-related tasks including approval collection, system verification, corrections, expense report review, mission visa processing, and customer approval submissions

Advise the team on travel, time tracking, overtime, background checks, roles, and operational procedures

Maintain CRM records, oversee opportunity pipelines, and control contract workflows

Update forecasting documents and monitor client account balances and spending thresholds

Prepare and present weekly status reports to clients

Strong hands-on experience of at least 5 years in business operations or related fields

Minimum 1 year experience in leading and supervising development teams

Advanced knowledge of Atlassian Confluence for organizing documentation and managing knowledge bases

Proficient use of Atlassian Jira for workflow tracking and task management

Extensive background in financial review including data validation and analysis

High-level skills in Microsoft Excel for detailed data analysis, forecasting, and reporting

Familiarity with Miro for collaborative visual process planning

Excellent English communication skills at C1+ level with proven client and stakeholder engagement experience

Knowledge of Arabic to support communication within multilingual teams or with clients