Verify and update time records for team members, send reminders, resolve inconsistencies, adjust entries, and manage staffing changes

Collect and document approval signatures for subcontracted personnel

Organize and approve overtime requests, track overtime entries in the system, and coordinate follow-ups with supervisors

Examine billing data, assign roles, and authenticate billing roles and rates

Handle approval processes for billing roles and rates, prepare profit and loss statements, and ensure necessary sign-offs are obtained

Direct month-end closing procedures, complete final data checks, and distribute timesheets to clients

Support the background check (BGC) process by distributing materials, collecting required information, managing corrections, submitting requests, and arranging training

Prepare and issue offboarding documents for departing employees

Coordinate staffing activities including onboarding, offboarding, and record maintenance for programs and projects

Manage travel arrangements including approvals, system verification, corrections, expense report reviews, visa application processing, and customer approval submissions

Provide guidance to team members on travel, time management, overtime, background checks, role assignments, and operational protocols

Maintain CRM data, manage opportunity pipelines, and oversee contract management workflows

Update forecasting files and track client account balances and spending limits

Compile weekly status reports and present them to clients

Proven experience of at least 5 years in business operations or a related field

Minimum 1 year leading and managing development teams

Advanced proficiency in Atlassian Confluence for documentation and knowledge management

Strong skills in Atlassian Jira for task tracking and workflow management

Solid experience in financial review including data validation and analysis

Expert capabilities in Microsoft Excel for detailed data analysis, reporting, and forecasting

Familiarity with Miro for collaborative process mapping and visual planning

Excellent English communication skills at C1 level or higher with experience in client and stakeholder interactions

Understanding of Arabic language to support multilingual teams or client communications