Verify and adjust time records with team members, including sending reminders, clarifying discrepancies, making corrections, and managing staffing changes

Collect approvals for subcontractor team members

Manage overtime approval collection, check overtime records through the system, and send reminders to managers

Verify billing information, including mapping new roles and checking billing roles and rates

Oversee the billing roles/rate approval process, including P&L creation and collecting necessary approvals

Execute the month-end closure process, including final data checks and sharing timesheets with customers

Support the BGC process by sharing materials, collecting information, managing corrections, creating requests, and organizing trainings

Prepare offboarding letters for departing team members

Handle staffing tasks from the program or project side, including assigning, terminating, creating, and correcting team member records

Manage travel processes, including collecting approvals, checking requests in the system, making corrections, verifying expense reports, handling mission visa requests, and creating requests for customer approval

Provide consultations to team members on travel, time/overtime, BGC, roles, and processes

Support CRM processes, including opportunities and contract flow management

Update forecasting files and check customer balances and limits

Prepare and deliver weekly reports for customers

Minimum of 3 years of relevant experience in business operations or a related field

Proficiency with Atlassian Confluence for documentation and knowledge management

Experience using Atlassian Jira for workflow and task tracking

Strong finance review skills, including the ability to analyze and verify financial data

Advanced Microsoft Excel skills for data analysis, reporting, and forecasting

Experience with Miro for visual collaboration and process mapping

Excellent English communication skills (C1+ level or higher) and experience in client-facing communications, including direct interaction with stakeholders

Proficiency in Arabic for supporting multilingual teams or clients