Audit and amend time records with team members by issuing reminders, clarifying inconsistencies, and managing staffing updates

Collect necessary approvals for subcontractor resources

Manage the collection of overtime approvals, audit overtime data in the system, and remind managers as appropriate

Validate billing information including mapping roles and verifying rates

Oversee billing role and rate approval workflows, prepare profit and loss reports, and collect required authorizations

Lead month-end closing procedures such as final data verification and timesheet distribution to clients

Support the BGC process through material sharing, data collection, correction management, request creation, and training organization

Prepare offboarding documents for exiting team members

Oversee staffing functions including assignments, terminations, creation, and record corrections on the program or project level

Administer travel processes by gathering approvals, reviewing system requests, making corrections, verifying expenses, managing mission visa requests, and preparing customer approval submissions

Advise team members on travel, time tracking, overtime, BGC, roles, and process-related queries

Assist CRM activities such as managing opportunities and contract workflows

Maintain and update forecasting files and monitor client account balances and credit limits

Compile and deliver weekly reports to clients

Minimum 3 years of experience in business operations or a related discipline

Proficient in using Atlassian Confluence for documentation and knowledge sharing

Experienced with Atlassian Jira for managing workflows and task tracking

Strong financial analytical and review skills

Advanced expertise in Microsoft Excel for data analysis, reporting, and forecasting

Familiarity with Miro for process mapping and visual collaboration

Excellent English communication skills at C1 level or above with experience in client interactions

Arabic proficiency helpful for supporting multilingual teams or clients