Review and correct team members’ time entries, manage reminders, resolve discrepancies, and oversee staffing updates

Collect and manage approval signatures from subcontractor personnel

Coordinate and approve overtime requests, monitor entries in the system, and liaise with managers as needed

Audit billing data, assign roles, and verify billing roles and rates

Manage the approval process for billing roles and rates, prepare P&L statements, and obtain necessary sign-offs

Lead month-end closing activities, conduct final data reviews, and distribute timesheets to clients

Facilitate the background check process by distributing materials, collecting data, handling corrections, submitting requests, and scheduling training

Prepare offboarding documents for staff departures

Administer staffing actions including onboarding, offboarding, and record maintenance for projects and programs

Oversee travel-related procedures such as approval collection, system verification, corrections, expense report review, visa application processing, and customer approval submission

Advise team members on travel, time management, overtime, background checks, roles, and operational workflows

Maintain CRM data, manage opportunity pipelines, and oversee contract workflow processes

Update forecasting records and monitor client account balances and spending limits

Compile and present weekly status reports to clients

At least 5 years of practical experience in business operations or a similar role

Minimum 1 year experience managing and leading development teams

Advanced expertise in Atlassian Confluence for documentation and knowledge base management

Proficient use of Atlassian Jira for workflow and task tracking

Strong background in financial review including data analysis and validation

Expert-level skills in Microsoft Excel for complex data analysis, reporting, and forecasting

Experience with Miro for collaborative visual planning and process design

Superior English communication skills at C1+ level with demonstrated client and stakeholder interaction

Arabic language knowledge to aid multilingual teams or client communication