Review and adjust time records with team members, ensuring accuracy through reminders and discrepancy resolution

Secure approvals for subcontractor team members

Collect and verify overtime approvals, audit overtime records in the system, and follow up with managers

Inspect billing information including role mapping and rate validation

Manage the billing roles and rate approval process, prepare P&L reports, and gather necessary approvals

Perform month-end closing tasks such as final data validation and sharing timesheets with clients

Facilitate the BGC process by distributing materials, collecting data, managing corrections, submitting requests, and coordinating training

Draft offboarding letters for departing staff

Handle staffing activities from the project or program perspective, including assignments, terminations, and record updates

Manage travel processes including approval collection, system request checks, corrections, expense verification, mission visa handling, and preparing customer approval requests

Provide consultation to team members on travel, time, overtime, BGC, roles, and processes

Support CRM operations including opportunity management and contract processing

Update forecasting files and monitor client balances and limits

Prepare and send weekly reports to clients

At least 3 years’ professional experience in business operations or related fields

Strong knowledge of Atlassian Confluence for documentation and knowledge management

Experience with Atlassian Jira for workflow and task tracking

Solid financial review skills including analyzing and verifying financial data

High proficiency in Microsoft Excel for analysis, reporting, and forecasting

Experience with Miro for visual collaboration and process mapping

Fluent English communication skills at C1 level or higher with client-facing experience

Arabic language skills beneficial for supporting diverse teams or clients