Confirm and update time records with team members, including sending reminders, resolving discrepancies, and managing staffing adjustments

Obtain approvals for subcontractor team members

Collect and verify overtime approvals, review overtime records in the system, and remind managers when needed

Check billing details including role mapping and rate validation

Manage approval processes for billing roles and rates, prepare P&L documents, and gather necessary authorizations

Carry out month-end closing tasks such as final data checks and sharing timesheets with customers

Support the BGC workflow by distributing materials, collecting information, managing corrections, generating requests, and organizing training sessions

Prepare offboarding documentation for departing members

Handle staffing tasks such as assignment, termination, creation, and correction of team member records from a project or program perspective

Manage travel processes including approval collection, system request verification, correction, expense report validation, mission visa handling, and preparing customer approval requests

Offer guidance to team members regarding travel, timekeeping, overtime, BGC, roles, and processes

Support CRM processes including opportunity and contract management

Update forecasting files and monitor customer balances and limits

Prepare and deliver weekly client reports

At least 3 years of relevant experience in business operations or a related area

Hands-on experience with Atlassian Confluence for knowledge management and documentation

Experience using Atlassian Jira for task and workflow tracking

Strong finance review skills with the ability to analyze and verify financial information

Advanced skills in Microsoft Excel for data analysis, reporting, and forecasting

Experience with Miro for process mapping and visual collaboration

Excellent English communication skills at C1 level or above and client-facing experience

Arabic language skills advantageous for supporting diverse teams or clients