Design and optimize innovative payment solutions focused on client needs
Collaborate with IT, Marketing, Sales, and Operations to gather and implement product requirements
Analyze user data and KPIs to identify opportunities for product performance improvement
Manage multiple client programs and projects related to digital payments and financial services
Plan projects effectively aligning with business priorities, cost constraints, and timelines
Develop and maintain stakeholder communication plans and governance structures
Ensure realistic program goals with clear delivery structures and accountability lines
Support clients in maintaining high standards of project accounting and financial reporting
Evaluate and manage contingency plans, risks, issues, and actions to meet project milestones
Identify and prioritize value creation opportunities with clients to expand business levels
Coordinate cross-functional teams to ensure alignment with project objectives
Monitor industry regulations and card scheme operations to maintain compliance
Provide strategic insights to support project and product development
Facilitate effective escalation processes when required
Maintain clear documentation of project progress and outcomes

Requirements

4+ years of experience in product management or a similar role, ideally with a focus on payment solutions and collaboration with development teams
In-depth understanding of payment systems, technologies, and processes (e.g., payment gateways, card solutions, wallets). Knowledge of industry-specific regulations (e.g., PSD2) is desirable
Proven knowledge and experience in the payments industry is required (e.g., card schemes, transaction processing, issuing/acquiring, and regulations)
Proficiency in Microsoft Excel, PowerPoint, and other business tools
Ability to accurately collect and analyze data to create sound, data-driven decision-making foundations
Ability to present business case requirements, program and project goals, and progress to senior management
Experience in managing large-scale software implementation projects is essential, alongside demonstrable experience delivering projects in a technology environment
Excellent leadership skills, with the ability to influence and engage stakeholders at all levels
Highly self-motivated, with a high degree of initiative and enthusiasm, requiring minimal supervision
Proven ability to manage and deliver in a multi-project, matrix-managed environment
Strong analytical and problem-solving skills
Project or program management experience in a client-facing or consulting capacity
Ability to manage multiple workstreams in a structured and organized way
Skilled communicator who can simplify complex topics for a range of audiences
Fluency in Greek and English