Oversee the analysis and recording of business requirements for digital transformation initiatives targeting eCommerce or CMS solutions

Collaborate with key internal and external stakeholders to convert business needs into functional and technical specs

Map processes, identify gaps, and craft solutions to optimize digital workflows, customer journeys, and operational efficiency

Work closely with Solution Architects, developers, UX teams, project managers, and product owners to ensure technology aligns with business goals

Analyze and document existing processes, systems, and data flows to find enhancement or automation opportunities

Create user stories, use cases, and acceptance criteria within an Agile or Scrum development environment

Support the strategic direction of digital transformation projects focusing on scalability, performance, and user experience

Assess risks and communicate potential impacts to involved parties

Lead workshops, presentations, and meetings to gather input, align objectives, and update stakeholders

Assist in testing phases to verify business requirements are met through comprehensive UAT and QA

Bachelor’s degree in Business, IT, Computer Science, or related fields; Master’s degree is advantageous

Minimum 5 years as a Business Analyst with emphasis on digital transformation projects

Proficient with eCommerce platforms like SAP Commerce, Magento, Shopify, CommerceTools and CMS tools such as Contentful, Contentsack, Wordpress

Proven skill in directing requirements gathering for complex systems with clear specifications

Strong knowledge of Agile and Scrum methodologies with practical experience

Competent in data analysis for deriving business insights

Experience in business process modeling, BPMN, and creating workflow diagrams

Excellent stakeholder communication and management capabilities

Familiarity with project management and collaboration tools including JIRA, Confluence, and Azure DevOps

Robust problem-solving skills and ability to perform in fast-paced environments