SAP CRM & 4 others
EPAM Systems
Ukraine
Posted on Jan 16, 2026
Responsibilities
- Support clients in utilizing SAP CRM effectively
- Assist in troubleshooting SAP CRM-related issues
- Collaborate with distributed teams to resolve support inquiries
- Engage in long-term study of complex project knowledge
- Utilize Jira and Confluence for project management and documentation
- Provide feedback for system improvements
- Document support processes and client interactions
Requirements
- Over 6 months of experience in SAP
- Background in customer support or previous roles as a support agent
- Experience in services business processes
- Upper-Intermediate level of English, both spoken and written (B2+)
- Residence in Ukraine (remote work is eligible only for candidates based in Ukraine)
Nice to have
- Familiarity with Jira and Confluence
- Experience as an SAP user
We offer/Benefits
With us you can:
- Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
- Receive the necessary equipment to perform your work tasks
- Change projects and technology stacks within EPAM
- Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
- Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
- Participate in volunteer, charity programs and communities (both technical and interest-based)
We focus on your professional growth:
- You can plan your individual career path together with your manager
- Receive regular feedback from colleagues
- Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
- Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
- Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
- Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
- Study at EPAM Solution Architecture School with the instructors who are practicing architects
- Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
- Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
What we offer:
- Vacation and sick leave (including a sick leave without a medical certificate)
- A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
- Medical insurance for family members at corporate rates
- Company support during significant life events (childbirth or adoption, marriage, etc.)
- Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
- E-kids program - a free programming language training program for EPAMers' children