Design and develop custom ServiceNow applications, workflows, and integrations to meet business needs
Configure and customize modules such as ITSM, ITOM, HRSD, or CSM in line with organizational objectives
Collaborate with stakeholders to gather technical and business requirements and align solutions with business strategies
Perform code reviews, ensure best practices, and maintain high code quality standards in the platform
Troubleshoot, debug, and resolve platform issues while ensuring minimal downtime for users
Establish and enforce governance processes for the ServiceNow platform, including security policies and access controls
Build, maintain, and improve integrations between ServiceNow and third-party systems or APIs
Optimize performance and scalability of the platform to support organizational growth
Ensure all solutions comply with ServiceNow development standards and industry best practices
Document technical specifications, runbooks, and process flows for ongoing operational support
Mentor junior developers and other team members to elevate technical capabilities across the organization

Requirements

Residence in Ukraine (remote work eligible only for candidates based in Ukraine)
3+ years of experience in ServiceNow development, implementation, and maintenance
Expertise in ServiceNow scripting (JavaScript), workflows, UI/UX customization, and module configurations
Background in ServiceNow modules such as ITSM, ITOM, or HRSD including deep knowledge of related processes
Familiarity with API integrations, REST, SOAP technologies, or similar tools for seamless platform connectivity
Proficiency in the ServiceNow development lifecycle, SDLC methodologies, and ITIL concepts and applications
Competency in platform security, including user roles, access controls, and instance data protection
Understanding of system architecture and optimization for ensuring scalability and performance
Experience with version control systems or CI/CD tools such as Git or Jenkins to manage development cycles

We offer/Benefits

With us you can:

Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
Receive the necessary equipment to perform your work tasks
Change projects and technology stacks within EPAM
Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

You can plan your individual career path together with your manager
Receive regular feedback from colleagues
Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
Study at EPAM Solution Architecture School with the instructors who are practicing architects
Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

Vacation and sick leave (including a sick leave without a medical certificate)
A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
Medical insurance for family members at corporate rates
Company support during significant life events (childbirth or adoption, marriage, etc.)
Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
E-kids program - a free programming language training program for EPAMers' children

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