Conduct stakeholder workshops to assess the current state of the ServiceNow ecosystem and identify gaps and needs
Develop a strategic roadmap incorporating quick wins and phased rollout plans aligned with business objectives
Evaluate platform maturity in areas such as IT service management, AI capabilities, risk management, and asset tracking
Define licensing requirements, integration strategies, and platform needs for each ServiceNow module and user group
Build comprehensive implementation readiness checklists, including success criteria and change management strategies
Establish processes for managing feature requests and prioritizing continuous improvement within the ServiceNow environment
Configure user-friendly workspaces and landing pages tailored to specific personas
Apply branding, themes, and UI/UX enhancements across the ServiceNow platform for cohesive design
Lead the development and deployment of ServiceNow modules, enabling low-code application development via App Engine Studio
Implement AI modules such as Now Assist, Agentic AI Studio, and DevOps Change Velocity for automation and advanced insights
Plan and deliver targeted training programs for IT teams and business users to drive adoption and efficient usage
Ensure performance tracking and quality assurance measures align with service level agreements
Deploy Governance, Risk, and Compliance modules to manage audits, enforce policies, and assess third-party risk effectively

Requirements

Residence in Ukraine (remote work eligible only for candidates based in Ukraine)
Extensive experience with ServiceNow platform, including ITSM, ITOM, GRC, and DevOps modules (5+ years preferred)
Background in leading ServiceNow implementation projects and developing strategic roadmaps for high-impact outcomes
Proficiency in integration processes, with strong knowledge of tools such as endpoint security and data exfiltration measures
Skills in project leadership paired with excellent communication for stakeholder engagement and team collaboration
Understanding of change management methodologies and processes related to IT operations and ServiceNow evolution

Nice to have

Expertise in App Engine Studio for low-code application creation within ServiceNow
Familiarity with AI features available in ServiceNow, including Now Assist and Agentic AI Studio
Knowledge of integrations such as Microsoft Teams with ServiceNow for collaborative workflows

We offer/Benefits

With us you can:

Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
Receive the necessary equipment to perform your work tasks
Change projects and technology stacks within EPAM
Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

You can plan your individual career path together with your manager
Receive regular feedback from colleagues
Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
Study at EPAM Solution Architecture School with the instructors who are practicing architects
Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

Vacation and sick leave (including a sick leave without a medical certificate)
A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
Medical insurance for family members at corporate rates
Company support during significant life events (childbirth or adoption, marriage, etc.)
Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
E-kids program - a free programming language training program for EPAMers' children

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