Microsoft Dynamics 365 CRM & 8 others
EPAM Systems
Ukraine
Posted on Jan 16, 2026
Responsibilities
- Define and oversee the translation of business requirements into actionable functional specifications
- Lead the configuration of Microsoft Dynamics CRM to align with complex client needs and business processes
- Design and implement enhancements to existing CRM configurations to maximize efficiency and scalability
- Collaborate closely with technical teams to ensure seamless integration and successful solution deployment
- Act as the primary liaison with clients, gathering feedback and ensuring expectations are consistently met
- Deliver advanced training sessions for end-users and stakeholders on CRM functionalities and solutions
- Perform comprehensive impact analyses to assess process changes and recommend improvements
- Facilitate strategic communication between stakeholders and technical teams to align business goals
- Oversee and drive CRM-related projects from initiation to successful completion, adhering to timelines and budgets
- Define and execute testing strategies to validate system functionality and ensure quality assurance
- Champion the adoption of Agile methodologies across the team and refine Agile processes
- Develop and maintain comprehensive business analysis documentation, including roadmaps and workflows
- Conduct industry research to stay updated on CRM trends, emerging technologies, and innovative practices
- Provide leadership in establishing CRM best practices and standards for implementation across projects
- Mentor junior consultants and team members, fostering professional growth and technical expertise
Requirements
- 5+ years of experience as a Functional Consultant, ideally within the IT, Consulting, or Insurance industry
- 1+ years of demonstrated experience leading Agile teams or projects, including facilitating ceremonies and driving iterative improvements
- Advanced expertise in MS Dynamics 365 CRM configuration, including customization, workflow creation, and security management
- In-depth knowledge of MS Power Apps and Power Automate, with experience in application lifecycle management and complex implementations
- Strong understanding of application programming principles, QA methodologies, database systems, and enterprise system design
- Exceptional communication, presentation, and leadership skills, with the ability to influence technical and non-technical stakeholders
- Proven track record of managing customer relationships, conducting impact analysis, and resolving critical issues efficiently
- Ability to balance strategic thinking with tactical execution in ambiguous and dynamic environments
- Advanced proficiency in English (verbal and written, B2+ level)
Nice to have
- Exposure to Virtual Agents (AI ChatBots), Power Portals, and advanced Power Automate workflows
- Hands-on experience with Power BI for analytics and reporting purposes
- Familiarity with additional ERP/CRM systems beyond Microsoft Dynamics 365
- Certifications related to Data Science or an advanced technical domain
- Experience working in a fast-paced startup or entrepreneurial environment
We offer/Benefits
With us you can:
- Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
- Receive the necessary equipment to perform your work tasks
- Change projects and technology stacks within EPAM
- Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
- Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
- Participate in volunteer, charity programs and communities (both technical and interest-based)
We focus on your professional growth:
- You can plan your individual career path together with your manager
- Receive regular feedback from colleagues
- Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
- Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
- Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
- Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
- Study at EPAM Solution Architecture School with the instructors who are practicing architects
- Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
- Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
What we offer:
- Vacation and sick leave (including a sick leave without a medical certificate)
- A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
- Medical insurance for family members at corporate rates
- Company support during significant life events (childbirth or adoption, marriage, etc.)
- Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
- E-kids program - a free programming language training program for EPAMers' children