Deploy and configure New Relic agents (Infrastructure and APM) across various data sources: cloud services, microservices, PaaS, APIs, and logging platforms
Design and implement a unified observability strategy using New Relic, covering all components of the digital platform
Build NRQL queries to extract actionable insights; implement ML-based anomaly detection where applicable
Integrate alerts with systems like ServiceNow for automated incident creation and resolution workflows
Expand CMDB coverage in ServiceNow through auto-discovery and metadata synchronization
Create dashboards, health check reports, and observability playbooks for DevOps, QA, and product teams
Perform tooling gap analysis and propose improvements based on SRE and AIOps best practices
Define standardized alert severity levels and align the alerting strategy with business impact priorities

Requirements

Proven experience with New Relic (including NRQL, alert policies, dashboards, ML anomaly detection)
Understanding of Azure Cloud services and telemetry ingestion (Azure Monitor, Logs, App Insights)
Scripting proficiency in Bash and Python for automation and custom integrations
Experience with ServiceNow CMDB, auto-discovery, and incident/event integration
Knowledge of SRE and AIOps practices (SLIs/SLOs, error budgets, automated RCA)
Familiarity with modern DevSecOps monitoring principles
Business-oriented mindset with the ability to shape technical standards
Flexibility to adapt and influence change in evolving environments
Self-starter capable of working independently and driving initiatives
Strong communication skills, including with non-technical stakeholders
Collaborative team player who can work across functional teams

We offer/Benefits

With us you can:

Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
Receive the necessary equipment to perform your work tasks
Change projects and technology stacks within EPAM
Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

You can plan your individual career path together with your manager
Receive regular feedback from colleagues
Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
Study at EPAM Solution Architecture School with the instructors who are practicing architects
Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

Vacation and sick leave (including a sick leave without a medical certificate)
A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
Medical insurance for family members at corporate rates
Company support during significant life events (childbirth or adoption, marriage, etc.)
Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
E-kids program - a free programming language training program for EPAMers' children

Operational Intelligence