Setup New Relic agents on source systems and enable monitoring of KPIs
Work closely with CTC teams to plan and configure log ingestion and parsing into New Relic from various sources
Develop custom scripts to enable monitoring of unsupported applications and data sources
Analyze log and metric data, build NRQL queries in New Relic to extract meaningful data
Build dashboards in New Relic based on requirements and insights
Ensure CMDB in ServiceNow has all relevant entities enabled with auto-discovery
Create alerts in New Relic using best practices and integrate alerts with IBM NOI event management for automated incident creation in ServiceNow

Requirements

3+ years of experience in operational intelligence and observability
Fundamental knowledge of RHEL and AIX OS
Experience with New Relic platform and NRQL features
Proficiency in scripting languages such as Bash and Python
Familiarity with Observability and AIOps best practices
Knowledge of SRE monitoring principles and approaches
Basic knowledge of Azure Cloud and its services; understanding of monitoring in Azure Cloud; understanding of how Azure telemetry can be ingested into New Relic
Flexibility and adaptability to meet changing client needs
Troubleshooting mindset, self-motivated team player, and ability to take initiative and leadership for complex tasks
Strong sense of accountability for efficiency, responsibility, and timely completion of work
Ability to work independently without continuous supervision
Collaborative and cooperative team player
Strong written and verbal communication skills in English, meeting at least a B2 proficiency level

Nice to have

We offer/Benefits

With us you can:

Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
Receive the necessary equipment to perform your work tasks
Change projects and technology stacks within EPAM
Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

You can plan your individual career path together with your manager
Receive regular feedback from colleagues
Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
Study at EPAM Solution Architecture School with the instructors who are practicing architects
Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

Vacation and sick leave (including a sick leave without a medical certificate)
A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
Medical insurance for family members at corporate rates
Company support during significant life events (childbirth or adoption, marriage, etc.)
Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
E-kids program - a free programming language training program for EPAMers' children

Operational Intelligence & 6 others