Analyze business requirements and translate them into functional specifications
Configure Microsoft Dynamics CRM to align with client needs and business processes
Enhance existing CRM configurations to boost performance
Collaborate with technical teams to ensure integration of solutions
Engage with clients to gather feedback and set clear expectations
Conduct training sessions for end-users focused on CRM functionalities
Perform impact analysis and highlight changes to business processes
Facilitate communication between stakeholders and technical teams
Manage CRM-related projects from initiation through completion
Conduct testing to validate system functionality
Support the adoption of Agile practices within the team
Assist in creating comprehensive business analysis documentation
Stay informed on industry trends and emerging technologies
Provide guidance to teams on CRM best practices
Work effectively both independently and within collaborative teams

Requirements

3+ years of experience as a Consultant in the IT or Insurance industry
Expertise in MS Dynamics 365 CRM configuration and familiarity with out-of-the-box functionality
Knowledge of MS Power Apps and Power Automate, including application lifecycle management
Background in agile practices and proven ability to work within agile teams or independently
Understanding of application programming, QA, database systems, and system design
Strong communication, presentation, and negotiation skills, with the ability to engage technical and non-technical stakeholders
Proficiency in managing customer expectations, performing impact analysis, and handling critical issues
Analytical mindset with a bias toward action and ability to manage ambiguity in dynamic environments
Advanced level of spoken English

Nice to have

Knowledge of Virtual Agents (AI ChatBots), Power Portals, Power Automate, and Power BI
Familiarity with additional ERP/CRM systems beyond Microsoft
Qualifications in Data Science
Experience operating in a startup environment

We offer/Benefits

With us you can:

Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
Receive the necessary equipment to perform your work tasks
Change projects and technology stacks within EPAM
Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

You can plan your individual career path together with your manager
Receive regular feedback from colleagues
Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
Study at EPAM Solution Architecture School with the instructors who are practicing architects
Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

Vacation and sick leave (including a sick leave without a medical certificate)
A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
Medical insurance for family members at corporate rates
Company support during significant life events (childbirth or adoption, marriage, etc.)
Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
E-kids program - a free programming language training program for EPAMers' children

Microsoft Dynamics 365 CRM & 8 others