ServiceNow & 8 others
EPAM Systems
Ukraine · Remote
Posted on Jan 16, 2026
Responsibilities
- Design a scalable, service-aware CMDB aligned with CSDM standards
- Configure ServiceNow Discovery and Service Mapping to ensure accurate CI data and relationships
- Develop class models, transform maps, reconciliation rules, and lifecycle processes to automate CI workflows
- Plan and implement integrations with cloud platforms such as AWS and Azure, as well as on-prem systems like SCCM, Active Directory, and vCenter
- Maintain CMDB data quality using Health frameworks, normalization rules, and duplicate detection tools
- Troubleshoot issues related to Discovery jobs, data inconsistencies, and integration errors
- Create structured documentation for CMDB architectures, Discovery configurations, and integration processes
- Use scripting and Flow Designer to streamline workflows and adapt to platform updates
Requirements
- More than 5 years of experience in ServiceNow CMDB, Discovery, and Service Mapping
- Familiarity with Common Service Data Model (CSDM) and CI class structures
- Understanding of integrations with cloud platforms (AWS, Azure) and on-prem systems (SCCM, Active Directory, and virtualization technologies)
- Proficiency in JavaScript, REST/SOAP APIs, and maintenance of MID Server configurations
- Knowledge of IT infrastructure such as servers, networks, virtualization, and cloud environments
- Competency in solving technical challenges related to complex IT systems
- Strong communication skills in English, with the ability to collaborate across globally distributed teams
- ServiceNow certifications, such as CMDB, Discovery, or App Developer, are advantageous
Nice to have
- Expertise in managing extensive CMDB hierarchies with large-scale data sets
- Skills in advanced scripting techniques to automate processes in ServiceNow
- Understanding of best practices for CI lifecycles and asset management
We offer/Benefits
With us you can:
- Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
- Receive the necessary equipment to perform your work tasks
- Change projects and technology stacks within EPAM
- Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
- Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
- Participate in volunteer, charity programs and communities (both technical and interest-based)
We focus on your professional growth:
- You can plan your individual career path together with your manager
- Receive regular feedback from colleagues
- Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
- Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
- Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
- Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
- Study at EPAM Solution Architecture School with the instructors who are practicing architects
- Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
- Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
What we offer:
- Vacation and sick leave (including a sick leave without a medical certificate)
- A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
- Medical insurance for family members at corporate rates
- Company support during significant life events (childbirth or adoption, marriage, etc.)
- Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
- E-kids program - a free programming language training program for EPAMers' children