Service Delivery Management
EPAM Systems
Remote
Posted on Apr 8, 2026
Responsibilities
- Develop transformative managed services approaches integrating DevOps, SRE, and AI-powered automation
- Design non-linear commercial models and implement GenAI programs to enhance team productivity
- Lead delivery across multiple accounts
- Implement effective incident management; drive system performance improvements; and establish advanced monitoring and alerting capabilities
- Architect comprehensive automation strategies spanning service management, event correlation, and application performance management
- Design observability solutions for hybrid environments and implement AIOps strategies
- Serve as a thought leader and trusted advisor to clients
- Identify new service opportunities
- Develop differentiated solutions leveraging emerging technologies
- Build high-performing teams that deliver exceptional client satisfaction
Requirements
- 15+ years of technology leadership experience with at least 10 years in managed services
- Deep expertise in Service Design, DevOps practices, SRE principles, and automation strategy
- Proven experience implementing AIOps, GenAI, and advanced observability platforms
- Strong track record of business development, revenue growth, and team leadership
- Demonstrated ability to develop innovative service models and drive digital transformation
- Experience designing integrated operating models for multi-vendor scenarios
- Master's degree in Computer Science, Engineering, or related field (or equivalent experience)
- Exceptional communication skills with the ability to translate complex technical concepts for business audiences
- History of successfully leading and scaling managed services operations with large teams
We offer/Benefits
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
- Paid Holidays - nine (9) total per year
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program