End User IT Support & 1 others
EPAM Systems
IT, Customer Service
Boston, MA, USA
Posted on Apr 8, 2026
Responsibilities
- Provide in-person technical support for end-user hardware, software, and connectivity issues
- Deploy and manage desktop and laptop equipment including imaging, provisioning, and decommissioning
- Support peripheral devices including monitors, docks, and audiovisual equipment
- Coordinate hardware repairs and warranty services with vendors and internal teams
- Maintain accurate asset inventory through proper tagging, tracking, and regular audits
- Troubleshoot and resolve operating system and application issues across the organization
Requirements
- Experience providing hands-on technical support in corporate environments
- Knowledge of desktop operating systems, business applications, and hardware troubleshooting
- Familiarity with IT service management tools and ticketing systems
- Strong documentation skills with attention to detail and process compliance
- Excellent customer service approach with ability to explain technical concepts clearly
- Ability to work on-site 5 days per week at our Boston location, and our building has a free shuttle to and from South Station!
We offer/Benefits
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program