Deliver exceptional end-user support by diagnosing and resolving hardware, software, and network issues in a timely manner

Perform installation, configuration, and maintenance of computer systems, peripherals, and office infrastructure

Manage hardware inventory including procurement, deployment, and lifecycle tracking of IT assets

Maintain server room infrastructure and monitor environmental conditions to ensure optimal system performance

Implement and document IT procedures while adhering to security protocols and compliance requirements

Collaborate with cross-functional teams to troubleshoot complex technical issues and implement effective solutions

2+ years of experience in desktop support, help desk, or similar IT support role

Proficiency in Windows operating systems and common business applications

Strong understanding of computer hardware, peripherals, and networking fundamentals

Excellent problem-solving abilities with attention to detail and follow-through

Proven customer service skills with the ability to communicate technical concepts clearly

Ability to work effectively in a distributed team environment while meeting established SLAs