FinTech Australia
FinTech Australia
About
About Us
What is Fintech
Contact Us
Policy
Policy
Policy Working Groups
Events
Events Calendar
The Finnies
Intersekt Festival
Members
Corporate Partners
Fintech Careers
Jobs Board
eLearning
Resources
Ecosystem Map
Regulatory Map
Investor Map
EY Fintech Census
Services Directory
News
News
Podcast
Member Portal
FinTech Australia
FinTech Australia
About
About Us
What is Fintech
Contact Us
Policy
Policy
Policy Working Groups
Events
Events Calendar
The Finnies
Intersekt Festival
Members
Corporate Partners
Fintech Careers
Jobs Board
eLearning
Resources
Ecosystem Map
Regulatory Map
Investor Map
EY Fintech Census
Services Directory
News
News
Podcast
Member Portal
Folder: About
Folder: Policy
Folder: Events
Members
Corporate Partners
Folder: Fintech Careers
Folder: Resources
Folder: News
Member Portal
Back
About Us
What is Fintech
Contact Us
Back
Policy
Policy Working Groups
Back
Events Calendar
The Finnies
Intersekt Festival
Back
Jobs Board
eLearning
Back
Ecosystem Map
Regulatory Map
Investor Map
EY Fintech Census
Services Directory
Back
News
Podcast
hero

Companies you'll love to work for

0
companies
0
Jobs
For Employers
Add your job
listings
Contact Us
For Employers
Find Candidates
Directly
Talent Pool
For Candidates
Help Recruiters
Find You
Talent Network
Search 
jobs
Explore 
companies
Join talent network
Talent
My job alerts

Incident Manager

Ezypay

Ezypay

Kuala Lumpur, Malaysia
Posted on Apr 11, 2025
Apply now

About the role:

To ensure the effective and efficient management of incidents within an organization, aiming to restore normal service operations as quickly as possible with minimal disruption to business operations by connecting the right people together and managing the incident until resolution and keeping all relevant parties updated.

As an Incident Management Specialist, you will:

  • Incident Detection and Identification
    Ensuring that all incidents are promptly detected and identified, whether through automated monitoring systems or user-reported issues. Triaging of issues to confirm if they are a ticket or if they are a bug/defect. Depending on the issue escalating and following the specific process to ensure relevant partiers have been advised and relevant actions are taken to resolve or remediate as required. Ensuring accurate documentation of incidents as they occur
  • Coordination and Communication
    Acting as a central point of contact for all incident-related communication within and outside of the organization. Keeping both internal and external stakeholders, such as affected users, service teams, and management, informed about the progress of incident resolution. Collaborating with various teams (Engineering, App Support, Level 1, Exec etc.) to resolve incidents quickly and efficiently.
  • Root Cause Analysis and Continuous Improvement
    Leading or coordinating post-incident reviews to identify the root cause of incidents. Identifying patterns or recurring incidents and recommending preventive measures to reduce the likelihood of future incidents. Making recommendations for improvements in the incident management process to enhance efficiency and effectiveness
  • Documentation and Reporting
    Maintaining accurate records of all incidents, their resolutions, and any related follow-up actions. Generating incident reports for management and stakeholders, providing detailed insights into the incident’s impact, resolution times, and trends.
  • Point of Contact for Incidents
    Be on call to manage incidents both within and outside of business hours
  • Bachelor's degree in Information Technology, Computer Science, or related field with a minimum of 2 years’ experience in a similar role.
  • Having similar experience with a minimum of 2+ years’ experience in an incident management team.
  • Proven experience in Incident Management - timely management of incidents, with clear communication and updates provided to relevant stake holders across the business
  • Communication is key – Must have the ability to communicate to a high standard with both written and verbal communication
  • Preferably having exposure to Microsoft Office Suite / Atlassian Suite is preferred
  • Competitive salary package & performance bonus
  • Gym subsidies
  • Casual dress code
  • Flexible working arrangements (including work from home and remote)
  • Generous number of Annual Leaves
  • Extensive medical coverage (including dental & optical)
  • Delicious office snacks
  • Guidance and mentoring from leaders within the business
  • Dynamic, positive work environment
  • Fantastic team culture
Apply now
See more open positions at Ezypay
Privacy policyCookie policy
FINTECH AUSTRALIA

FinTech Australia exists to help our country become one of the world’s top markets for fintech innovation and investment.

IMPORTANT LINKS
  • Privacy Policy
  • Member Login
  • Join Fintech Australia
  • Contact Us
© 2023 FinTech Australia