About the role:

You will provide exceptional customer support to ensure satisfaction and resolve issues promptly while safeguarding Ezypay's revenue by identifying, monitoring, and managing operational risks. Additionally, ensure compliance with KYC/AML regulations specific to the APAC market. This role is a hybrid-based working with team members located across the APAC region.

As a KYC/AML Officer, you will:

· Conduct thorough risk assessments on all new Ezypay merchants (including KYC, AML,KYB, credit checks)

· Perform ongoing Merchant Account audits to ensure compliance with external stakeholders

· Assist with customer/merchant enquiries in the APAC market to ensure we meet relevant legislation and compliance guidelines

· Review and approve/ decline MDV requests in line with company risk appetite

· Monitor transactions/merchant activity to minimise fraud/risk

• Customer Support Expertise: Proven experience in managing customer inquiries and delivering exceptional service in a fast-paced environment.
• Experience in AML, KYC, and KYB onboarding within payments, financial services, fintech, or banking
• Strong understanding of transaction monitoring, fraud risk indicators, and financial crime classifications.
• Ability to interpret regulatory requirements across multiple regions and apply them pragmatically
• Relevant certification of any professional accreditation (Financial Crime, Money Laundering and at least up to 5 yrs experience) is highly preferred.
• Strong analytical and problem-solving skills
• Strong communication skills verbal and written
• Able to work in fast paced team environment, manage workload and demonstrate working to deadline
• Proficient with Microsoft office products (such as word/outlook/excel)
• ACAMS (Association of Certified Anti-Money Laundering Specialists) certification a plus