Customer Service Representative - Patient Support
Hatch
Customer Service
Macquarie Park NSW 2113, Australia · Davao City, Davao del Sur, Philippines · Australia
Posted on Jun 11, 2025
This is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU
More about the Customer Service Representative - Patient Support role at Admission
Customer Service Representative - Patient Support Casual Position | 3-Month Contract | In-Office
The Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You'll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details 3-month initial contract with potential for extension. In-office position.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Admission team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
A Final Note: This is a role with Admission not with Hatch.
- Admission --
More about the Customer Service Representative - Patient Support role at Admission
Customer Service Representative - Patient Support Casual Position | 3-Month Contract | In-Office
The Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You'll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details 3-month initial contract with potential for extension. In-office position.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Admission team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 📞 Handling inbound patient calls
- 📝 Guiding patients through preparation
- 📂 Maintaining accurate patient records
- 🗣️ Strong communication skills
- 🔍 Attention to detail
- 💻 Comfortable with computer systems
- ⚡ Multitasking ability
- 🔒 Understanding of confidentiality requirements
A Final Note: This is a role with Admission not with Hatch.