This is a Account Manager role with Insightech based in Sydney, NSW, AU

This role is accepting applications on Hatch. Follow the "Apply" link to create a Hatch profile and "Send a Match Request" for this job.

Insightech provides digital product owners, martech and analytics teams with clear user experience insights so they can prioritise and optimise AB testing and unlock the full potential of their website conversion funnel.

As an Account Manager, you will manage a portfolio of large enterprise clients, leading contract renewals and expansion opportunities. You will collaborate closely with our technical support, product, and sales teams to ensure customer success and drive net dollar retention goals. This is an exciting opportunity to work in a collaborative, growth-oriented culture where your contributions directly impact our customers’ success and Insightech’s expansion.

Responsibilities

• Manage and grow a portfolio of enterprise accounts in the eCommerce and Financial Services sectors, building strong relationships with key stakeholders and understanding their business objectives
• Act as the primary point of contact post-sale, owning the ongoing relationship and ensuring clients successfully implement and leverage the Insightech platform
• Lead all contract renewal, upsell, and cross-sell efforts by preparing proposals, conducting negotiations, and securing on-time renewals and expansions to drive revenue growth
• Collaborate closely with technical support, product management, and sales teams to address client needs, resolve issues, and identify additional opportunities that maximise customer value
• Develop and execute strategic account plans for each customer, including regular business reviews and revenue forecasts, to align Insightech’s solutions with driving customer goals and outcomes
• Proactively monitor and grow customer accounts, identifying risks or growth opportunities and implementing actions to meet or exceed Net Dollar Retention (NDR) targets

Requirements

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field (or equivalent experience)
• 3+ years of experience in account management or sales in a B2B SaaS or enterprise software company
• Proven track record of managing and growing enterprise accounts, including consistently achieving renewal and upsell targets
• Experience with enterprise clients in the eCommerce, banking, or financial services industries is highly desirable
• Strong client relationship and communication skills, with the ability to build trust and influence stakeholders at all levels, including C-level executives
• Excellent strategic thinking, negotiation, and problem-solving skills, with a proactive, results-driven mindset
• Comfortable collaborating in a cross-functional team environment (working with technical support, product, and sales teams)
• Highly organised and detail-oriented, with the ability to manage multiple priorities and meet deadlines
• Proficiency in CRM systems (e.g. Salesforce) and common business tools (e.g. Microsoft Office or Google Workspace)
• Eligible to work in Australia and willing to work in our Sydney office on a hybrid schedule
• Experience with digital platforms, conversion rate optimisation (CRO), or other data-driven marketing technology solutions is preferred, along with experience in either the eCommerce or financial service industries
• Background in a high-growth startup or scale-up environment, particularly in technology or analytics companies, is preferred

Insightech offers a supportive, collaborative work environment, competitive compensation, and opportunities for professional growth. If you are a proactive, client-focused account manager who thrives on building partnerships and driving mutual success, we encourage you to apply.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🤝 Managing and growing enterprise accounts
• 📞 Acting as the primary point of contact
• 📈 Leading contract renewals and upsells

Key Strengths

• 💼 Account management experience
• 🗣️ Strong communication skills
• 🖥️ Proficiency in CRM systems
• 💳 Experience in eCommerce or financial services
• 🧠 Strategic thinking and negotiation skills
• 🚀 Background in high-growth environments

Why Insightech is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Insightech not with Hatch.