This is an Operations Associate role with Eucalyptus based in Sydney, New South Wales, Australia

This role is accepting applications on Hatch. Follow the "Apply" link to create a Hatch profile and "Send a Match Request" for this job.

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health

The Patient Operations function is responsible for every clinical touchpoint our patients have with our clinics. Within that function sits our Medical Operations (MedOps) team, who is responsible for managing a 100-person practitioner workforce to deliver 25,000 consults per month against our strict quality, reliability, efficiency and cost standards.

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We are looking for an exceptional person to join this team. This role reports to the MedOps Operations Manager, and works directly with our Clinical and Medical Support teams to execute against an ambitious roadmap.

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It’s a big job, with the opportunity to have an immediate impact on the accessibility and reliability of primary and preventative care for hundreds of thousands of Aussies.

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About the role (What you’ll be doing)

Responsibilities:

• Partner with our practitioners. Communicate and engage with our team of 100 practitioners. Work together to ensure we’re aligned on incentives and exceed patient expectations for quality and engagement.
• Process Improvement. Proactively update operational processes to improve efficiency and ensure we are constantly evolving to match patient experience needs.
• Team management. Manage our Manila based team to support the smooth day-to-day running of the daily consult operation.
• Metric Tracking. Monitor key metrics and prepare reporting which drives insights to ensure we meet our high standards for reliability, quality, and efficiency.
• Communicate across the business. Communicate across the business and relevant stakeholders to share transparent updates on project work, team wins and challenges.
• Workforce planning & rostering. Work with the team to optimise our supply and demand processes, to ensure we have enough practitioners rostered to meet our patient volumes, and provide an exceptional patient experience.
• Autonomous problem-solving. You’ll tackle some of the toughest operational challenges in the business, including workforce planning, metric improvement, and system building.

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About you (Who you are)

• Ready to get stuck in. You’re extremely proactive, ambitious, keen to learn, and ready to get going!
• Clear and impactful communicator. You’re confident in sharing messages across the team, broader business, and our 100-person fully remote prescribing workforce.
• Persistent problem-solver. You are relentless in overcoming obstacles, finding innovative solutions where others see roadblocks.
• Team player. You prioritise the success of the team and fostering a collaborative environment.
• Reflective and growth-oriented. You actively seek feedback and continuously improve.

Experience Required:

• Ideally you bring 2-3 years worth of experience in operations, consulting, law, banking, or similar fields.
• Experience working with multiple stakeholders, particularly in fast-paced or technical environments.
• A passion for start-ups, healthcare, and using technology to improve services.
• No clinical experience is necessary, this is an operations role.

Why Eucalyptus is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Eucalyptus not with Hatch.