This is Call Centre Representative role with Suntory based in Sydney, New South Wales, Australia.

This role is accepting applications on Hatch. Follow the "Apply" link to create a Hatch profile and "Send a Match Request" for this job.

Suntory Group is among the world's leading consumer products companies, with annual revenue (excluding excise taxes) of $20.9 billion. We offer a uniquely diverse portfolio of beverage products enjoyed by millions around the world: from award-winning Japanese whiskies Yamazaki and Hibiki, The Premium Malt's beer, and iconic American spirits Jim Beam and Maker's Mark to non-alcoholic favorites Orangina, Lucozade, Ribena, TEA plus, BOSS coffee, Iyemon tea, and Suntory Tennensui water. Suntory also produces wellness products and operates a flower business.

This exciting opportunity has arisen as a result of our continued business growth and expansion. Are you ready to make a significant impact in a dynamic and evolving environment? The Customer Experience Officer role offers an exciting, fast-paced opportunity where your primary focus will be delivering exceptional service to our ANZ clients. This position is integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.

In this role, you'll thrive in a variety of tasks and have a high-volume workload, requiring an adaptable, agile approach. If you're someone who embraces challenges and is eager to grow within a forward-thinking organisation, this position is perfect for you.

This is an onsite role that requires you to work from our Sydney CBD office 5 days a week during core business hours (Monday to Friday). Please apply only if you are comfortable with this arrangement.

Key Responsibilities:

• Customer Interaction: Handle and manage customer inquiries via phone, email, and chat with professionalism and efficiency.
• System Navigation: Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
• Data Management: Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
• Stakeholder Collaboration: Liaise with and support internal teams, including Credit, Sales, and Logistics.
• Adaptability: Adjust to ongoing system and business transformations to support our evolving needs.

What’s in Your Toolkit?

Joining our team at this transformative moment means you'll need to be versatile and quick on your feet. To succeed, you should bring:

• Contact Centre Experience: Prior inbound or outbound contact centre experience is essential.
• A Positive Attitude: A friendly, approachable demeanour that fosters strong relationships.
• Strong Communication Skills: Excellent verbal and written communication abilities.
• Relationship Building Skills: Proven skills in building and maintaining effective relationships.
• Adaptability: Capability to thrive in a changing environment and manage multiple priorities.
• Passion: Enthusiasm for working with renowned brands and a desire to grow your career within our organisation.

Why Suntory is partnering with Hatch on this role: Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Suntory not with Hatch.