Business and Client Support Assistant
Hatch
This job is no longer accepting applications
See open jobs at Hatch.See open jobs similar to "Business and Client Support Assistant" FinTech Australia.Customer Service
Darlinghurst NSW 2010, Australia
Posted on Jul 2, 2025
This is a Business and Client Support Assistant role with Fifth Frame based in Darlinghurst, NSW, AU
More about the Business and Client Support Assistant role at Fifth Frame
What we are looking for
Right now, we're on the lookout for someone who's proactive, self-driven and really well organised to step into the role of Business and Client Support Assistant. We think it’s ideal for someone with a knack for getting on with people, getting things done, and keen to make a real difference.
Providing the Partners and team with administrative and operational support
Ensuring our office runs smoothly and it's a good environment for everyone.
Making sure our clients are well looked after and we're meeting their needs.
Keeping our client and internal information well-managed and easy to find.
Helping out with team events, workshop preparation and printing, travel, and potentially some marketing work.
This is a flexible , part-time role (3-4 days per week), which means we are open to discussing how this might best work for you, and for us. We love our office in Darlinghurst and whilst we embrace flexibility, the nature of the role means we will expect you to spend a good proportion of your time there with us.
What you'll be responsible for
Keeping Things Ticking Over (Office Management)
Organising our internal events, whether it's celebrating something, a charity do, or a client gatherings.
Looking after our relationships with people who help us out, like building managers, trades and our technology support.
Keeping our space ship-shape, and making sure we've got all the bits and pieces we use day-to-day, like paper, sticky notes, snacks and catering.
Manage office access passes, fire safety and first aid compliance, keeping our office safe and sound.
Looking After Our Clients
Being the friendly first point of contact for anyone getting in touch.
Helping out the team who work directly with clients, including planning, coordinating and preparing for client workshops and events.
Dealing with client accounts and invoicing.
Supporting the Team
Proactively supporting us with workshops, research and report printing.
If you are into AI, you’ll have the opportunity to use and continually learn.
Sorting out travel and accommodation.
Making Sure the Admin is Sorted
Keeping our client data up to date and dealing with documents securely.
Setting up new clients and team members, and saying goodbye when they move on.
Creating good quality documents, reports, and presentations.
Dealing with office financials including insurance, payments and expenses.
Identifying ways to improve how we work, and putting them into play.
What we think you’ll need to be successful
Top-notch organisational skills - juggling tasks and managing your time well.
Great communication skills (written and spoken) and ability to build relationships.
Quality is important to us, so a real eye for detail will go a long way.
A positive and professional attitude, that also means a willingness to muck in and help out with whatever comes along.
The ability to use your initiative and look for ways to make things better.
Integrity - doing what you say you will and understanding the importance of keeping things confidential.
You’ll be great with Microsoft Office (Word, Excel, PowerPoint, Outlook) and ideally Google Suite, Xero and Employment Hero.
Experience in something similar before in admin, finance, business support, consulting, or looking after clients.
What we can offer you
About
We want Fifth Frame to be a place for exceptional people to work that is focused on solving our clients' most important people issues. We know it's important to look after our team, so here's a bit about what you can expect:
You'll get a competitive salary.
Additional annual leave (above the 4 weeks), paid parental leave and birthday leave - no working on your special day!
Convenient city location (Darlinghurst, 5 mins walk from the train), with a great rooftop space, and of course, there will be office snacks to keep you going.
A flexible hybrid working environment, however given the nature of the role we will expect you to spend a good proportion of your time in the office.
Opportunities for learning and development, including a yearly external learning budget, internal capability days, mentoring and coaching
Involvement in team decisions and a voice in shaping processes and get broad exposure to management consulting.
We aim for a friendly, social, and collaborative team culture, our social club and enjoy regular drinks, team activities, and we celebrate milestones like EOFY and end of Year (Christmas) together.
A Few Questions for You (If You Apply)
What made you want to apply for this job?
What does flexibility mean for you?
What shows you're allowed to work in Australia?
What sort of salary are you hoping for (including super)?
How much notice would you need to give your current role?
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Fifth Frame team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
A Final Note: This is a role with Fifth Frame not with Hatch.
- Fifth Frame --
More about the Business and Client Support Assistant role at Fifth Frame
What we are looking for
Right now, we're on the lookout for someone who's proactive, self-driven and really well organised to step into the role of Business and Client Support Assistant. We think it’s ideal for someone with a knack for getting on with people, getting things done, and keen to make a real difference.
Providing the Partners and team with administrative and operational support
Ensuring our office runs smoothly and it's a good environment for everyone.
Making sure our clients are well looked after and we're meeting their needs.
Keeping our client and internal information well-managed and easy to find.
Helping out with team events, workshop preparation and printing, travel, and potentially some marketing work.
This is a flexible , part-time role (3-4 days per week), which means we are open to discussing how this might best work for you, and for us. We love our office in Darlinghurst and whilst we embrace flexibility, the nature of the role means we will expect you to spend a good proportion of your time there with us.
What you'll be responsible for
Keeping Things Ticking Over (Office Management)
Organising our internal events, whether it's celebrating something, a charity do, or a client gatherings.
Looking after our relationships with people who help us out, like building managers, trades and our technology support.
Keeping our space ship-shape, and making sure we've got all the bits and pieces we use day-to-day, like paper, sticky notes, snacks and catering.
Manage office access passes, fire safety and first aid compliance, keeping our office safe and sound.
Looking After Our Clients
Being the friendly first point of contact for anyone getting in touch.
Helping out the team who work directly with clients, including planning, coordinating and preparing for client workshops and events.
Dealing with client accounts and invoicing.
Supporting the Team
Proactively supporting us with workshops, research and report printing.
If you are into AI, you’ll have the opportunity to use and continually learn.
Sorting out travel and accommodation.
Making Sure the Admin is Sorted
Keeping our client data up to date and dealing with documents securely.
Setting up new clients and team members, and saying goodbye when they move on.
Creating good quality documents, reports, and presentations.
Dealing with office financials including insurance, payments and expenses.
Identifying ways to improve how we work, and putting them into play.
What we think you’ll need to be successful
Top-notch organisational skills - juggling tasks and managing your time well.
Great communication skills (written and spoken) and ability to build relationships.
Quality is important to us, so a real eye for detail will go a long way.
A positive and professional attitude, that also means a willingness to muck in and help out with whatever comes along.
The ability to use your initiative and look for ways to make things better.
Integrity - doing what you say you will and understanding the importance of keeping things confidential.
You’ll be great with Microsoft Office (Word, Excel, PowerPoint, Outlook) and ideally Google Suite, Xero and Employment Hero.
Experience in something similar before in admin, finance, business support, consulting, or looking after clients.
What we can offer you
About
We want Fifth Frame to be a place for exceptional people to work that is focused on solving our clients' most important people issues. We know it's important to look after our team, so here's a bit about what you can expect:
You'll get a competitive salary.
Additional annual leave (above the 4 weeks), paid parental leave and birthday leave - no working on your special day!
Convenient city location (Darlinghurst, 5 mins walk from the train), with a great rooftop space, and of course, there will be office snacks to keep you going.
A flexible hybrid working environment, however given the nature of the role we will expect you to spend a good proportion of your time in the office.
Opportunities for learning and development, including a yearly external learning budget, internal capability days, mentoring and coaching
Involvement in team decisions and a voice in shaping processes and get broad exposure to management consulting.
We aim for a friendly, social, and collaborative team culture, our social club and enjoy regular drinks, team activities, and we celebrate milestones like EOFY and end of Year (Christmas) together.
A Few Questions for You (If You Apply)
What made you want to apply for this job?
What does flexibility mean for you?
What shows you're allowed to work in Australia?
What sort of salary are you hoping for (including super)?
How much notice would you need to give your current role?
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Fifth Frame team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 📝 Providing administrative support
- 🏢 Managing office environment
- 👥 Client care
- 🗂️ Organisational skills
- 🗣️ Communication skills
- 🔍 Attention to detail
- 💻 Microsoft Office proficiency
- 🤝 Client management experience
- 🚀 Initiative
A Final Note: This is a role with Fifth Frame not with Hatch.
This job is no longer accepting applications
See open jobs at Hatch.See open jobs similar to "Business and Client Support Assistant" FinTech Australia.