This is a Sales Development Representative (SDR) role with Mathspace based in Haymarket, NSW, AU

Are you looking for flexible work in a supportive and dynamic environment at a growth-oriented SaaS scale up? Interested in getting a start with a mission-driven tech business which is focused on improving maths education globally? Keep reading if you answered 'yes' to those two questions!

Mathspace is an edtech company that is rethinking how we teach and learn mathematics. Have you ever heard someone say they’re not a ‘maths person’? You may have even said it yourself. There are millions, if not billions, of students telling themselves that very thing right now!

We believe that every student can excel in mathematics. Technology could and should be used in smarter ways to change the way we think about teaching and learning math.

We’ve dedicated 10+ years to building adaptive learning technology that can truly personalise how a student learns.

Now let’s talk about why we need you!

We are reaching a busy time in our sales cycle so we are looking for an enthusiastic SDR to join the team on a flexible casual basis. We want your help connecting with schools to tell them about Mathspace, coordinate drop offs of textbooks and importantly, book demo meetings for our sales team.

What will you do?

• Utilise our database (we use Hubspot) to work through queues and coordinate textbook drop offs and product demonstrations
• Utilise the database to engage customers at different stages to ensure they get the best customer experience and/or support by booking training, onboarding and implementation meetings on behalf of the sales team
• Engage with current customers at key lifecycle stages to book renewal and year-in-review meetings
• Enter and update customer information in the database
• Keep detailed records of calls and sales and note useful information on CRMs
• Collaborate with sales team to inform outreach strategy
• Maintain a working knowledge of the Mathspace product and our offering, key features, and our sales cycle

Requirements

In an interview process, which will include a working-interview portion, successful candidates will demonstrate:

• Ability to learn about software and educational learning products and services and describe/explain them to customers and prospects
• A customer success mindset: willingness to help customers to be successful not just with our product, but to navigate challenges with operations as they arise
• Excellent knowledge and demonstration of business level English
• Excellent communication and interpersonal skills
• Available to work at minimum 5 hrs for 3 days per week. More hours are welcome to team members who excel
• Cool-tempered yet ambitious, and able to handle rejection and overcome objections
• Ability to travel to our Central Station (Sydney) HQ for 3x shifts per week

Desirable

• Demonstrated experience in a customer success or account management role
• Experience working toward individual and collaborative goals / KPI’s
• Familiarity with CRM technology and/or account management principles
• A working knowledge of secondary school education in Australia

You will find the following very helpful (although not required)

• Previous experience working in any kind of sales, customer success or account management
• Experience with Hubspot or similar database or CRM entry

Benefits

Mathspace offer the following Benefits to our team;

• Earn commissions and kickers for hitting targets
• A team environment focused on collaborative achievement
• Ongoing coaching and training - develop your skills in Customer Success and Sales
• Flexibility to work from home after a period; You will start on site at our convenient Haymarket location
• The chance to use technology to transform and promote Mathematics education, to a huge global audience
• We're highly committed to work-life balance and flexibility. So long as your work is done, you can choose your own hours

We believe that the unique contributions of our team is the driver of our success at Mathspace. To make sure that our products and company culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We actively encourage anyone with a passion for education technology to apply. Do you find yourself excited about the opportunity but unsure if you meet 100% of our requirements- we’d still love to hear from you.

Why Mathspace is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Mathspace not with Hatch.