This is a Customer Service role with Hilti Group based in Sydney, NSW, AU

This is a great opportunity to join the Customer Service team based at Rhodes, Sydney.

Reporting to the Customer Service Team Leader, your new role as a Customer Service & Sales Representative will see you taking ownership of our customer experience by providing seamless customer service while supporting process improvements and sales.

If you're ready to develop your career at a Global Company, renowned for our performing and caring culture, this is the job for you!

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.

Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

What does the role involve?

• Achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs
• Provide information and technical advice via telephone, live chat or e-mail on products and applications.
• Identify business opportunities and log in possible leads to the sales team

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

By Joining Hilti Australia, You'll Secure

• A competitive salary base and bonus paid monthly
• Learning and Development: We provide many opportunities for you to grow personally and professionally, including our internal development programs, in-house learning academy, and mentorship programs
• Annual leave: Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
• My Days: extra 5 days of leave
• Social Impact: Build a better future for your community by taking two days paid time off to volunteer for non-profits of your choice.
• Wellbeing: Our team members’ physical and emotional well-being is a priority. We offer comprehensive well-being programs and support
• Referral Bonus: know someone you believe to be a great fit for Hilti? Earn up to $4,000 in referral bonus
• A diverse and inclusive culture: Diversity, Equity and Inclusion a part of everything we do and is an ongoing commitment for us.
• Work-life Balance: Our flexible working concept empowers our team members to thrive in their work and balance their working and personal lives.

What You Need Is

• A customer centric, solution focused approach
• Ability to foster and maintain relationships
• Eagerness to learn
• Internationally or Domestically Mobile a plus, with the desire to develop and outperform
• Motivated and capable of working independently
• Time management, planning and prioritization skills

Why should you apply?

We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We are making construction better and building a better future for everyone, everywhere.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📞 Providing customer service
• 💬 Offering product advice
• 🔍 Identifying business opportunities

Key Strengths

• 🤝 Customer centric approach
• 🌟 Relationship building
• ⏰ Time management
• 📚 Eagerness to learn
• 🚀 Motivation to work independently
• 🌍 International mobility

Why Hilti Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Hilti Group not with Hatch.