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Community Engagement Lead

Hatch

Hatch

This job is no longer accepting applications

See open jobs at Hatch.See open jobs similar to "Community Engagement Lead" FinTech Australia.
Administration
Alexandria NSW 2015, Australia · Alexandria, VA, USA · Wales, UK
Posted on Jul 6, 2025
This is a Community Engagement Lead role with Co-Hive based in Alexandria, NSW, AU

  • Co-Hive --

Role Seniority - mid level

More About The Community Engagement Lead Role At Co-Hive

Key Responsibilities

🔹 Lead the Full Intake & Transition Journey

You’ll manage the entire participant journey from first enquiry through to program commencement—ensuring each participant and their family feels welcomed, understood, and empowered.

Respond to all enquiries and build strong rapport with families and referral networks

Oversee participant recruitment, enrolment, documentation, and onboarding

Understand NDIS budgets and coordinate Schedule of Supports

Support NDIS plan reviews with timely and clear documentation

Follow up leads, identify opportunities, and track enrolments

Work closely with the leadership team to ensure a consistent and high-quality intake process

Represent Co-Hive’s values with warmth, empathy, and professionalism

🔹 Develop Relationships & Strengthen Partnerships

You’ll build trusted relationships across the Sydney disability sector to connect participants with meaningful opportunities and ensure their voices are heard.

Establish and nurture partnerships with allied health providers, community organisations, schools, and local networks

Support and involve participants in the co-design and co-delivery of community events

Represent Co-Hive and its participants at expos, transition forums, and other external events

Ensure participants are visible, engaged, and empowered in external-facing opportunities

🔹 Lead Events, Campaigns & Administration Team

You’ll lead the preparation, delivery, and follow-up for Co-Hive’s signature events and communications. You’ll also lead the administration team to ensure excellence in every interaction.

Plan and lead Co-Hive Open Days and the annual Family & Carer Conference (pre, during, post-event)

Ensure exceptional communication, logistics, and stakeholder follow-up for all events

Lead a small administration team (on-site and offshore), ensuring efficient, accurate, and professional operations

Provide direct leadership to the Admin Coordinator, ensuring all processes are completed to a high standard, inquiries are followed up, and social meetups are planned and promoted

Set and uphold the tone of Co-Hive’s voice—warm, inclusive, responsive, and high-performing

🔹 Collaborate with Marketing & Communications

You’ll work closely with the Marketing and Communications team to help shape and strengthen Co-Hive’s community voice—online and offline.

Act as the key contact for the Social Media Coordinator

Represent the voice and branding of Co-Hive in all external messaging

Contribute ideas to campaigns and support monthly strategy and analytics reviews

Coordinate the monthly Buzz newsletter, celebrate participant stories, and track community impact

Ensure the online presence reflects Co-Hive’s professionalism, purpose, and inclusivity

🔹 Be the Expert in Systems Navigation & Family Support

You’ll be the go-to person for supporting participants and families through the NDIS and other service systems.

Provide expert, up-to-date guidance on NDIS reviews, documentation, and appeals

Work closely with families to ensure they feel supported and informed

Liaise across teams to ensure documentation aligns with participant goals

Adapt to changes in the NDIS landscape and share updated practices across the organisation

The Successful Candidate Will Demonstrate

A warm, approachable, and professional manner with high-level interpersonal skills

Empathy, initiative, and a proactive, solutions-focused mindset

Strong understanding of NDIS and the current disability landscape

Ability to work collaboratively with a team and autonomously when required

Outstanding communication skills (verbal and written)

Demonstrated experience building and maintaining professional relationships

Excellent organisational and time-management skills

Flexibility and curiosity to learn and adapt in a dynamic environment.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Co-Hive team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

  • 🚀 Leading the full intake & transition journey
  • 🤝 Developing relationships & strengthening partnerships
  • 🎉 Leading events, campaigns & administration team

Key Strengths

  • 🤝 Interpersonal skills
  • đź§© NDIS knowledge
  • 🗣️ Communication skills
  • đź“… Organisational skills
  • 🌱 Flexibility
  • 🤝 Team collaboration

Why Co-Hive is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Co-Hive not with Hatch.

This job is no longer accepting applications

See open jobs at Hatch.See open jobs similar to "Community Engagement Lead" FinTech Australia.
See more open positions at Hatch
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