Assistant Store Manager
Hatch
This job is no longer accepting applications
See open jobs at Hatch.See open jobs similar to "Assistant Store Manager" FinTech Australia.Bondi Junction NSW 2022, Australia
Posted on Jul 9, 2025
This is a Assistant Store Manager role with Luxury Escapes based in Bondi Junction, NSW, AU
More about the Assistant Store Manager role at Luxury Escapes
Assistant Store Manager
Bondi Junction
Full time
Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!
This is an exciting time at Luxury Escapes as we prepare to open our ground-breaking new retail store in Bondi. We're looking for an experienced Assistant Store Manager to join the team and help ensure the success of this innovative venture.
This is far from your ordinary retail travel store! Our vision is to create an extraordinary experience - one where customers feel like their holiday begins the moment they step through our doors. We’re crafting an environment designed to captivate and enchant, leaving our visitors both thrilled and delighted. (We’ll share more about this revolutionary concept when you apply!)
As the Assistant Store Manager, you’ll be at the forefront of this exciting launch. Your expertise and leadership will play a key role in bringing our vision to life. This is a blended role, where you’ll not only support the Store Manager but also actively drive sales - helping each customer design an unforgettable travel experience with Luxury Escapes.
What You'll Do
Ensure that the retail store team is driven and motivated to pursue all available opportunities.
Manage sales inquiries face to face, by phone, or electronically.
Answer simultaneous customer enquiries promptly, competently and professionally.
Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
Recommend workable solutions that meet the needs of the business and customer.
Provide our members with full package upgrade options.
Strive for customers to consider all contact with LE as an exceptional experience.
Ensure that all team members follow-up all opportunities and push to successful conversion.
Be operationally focused on the success of the store - provide reporting to senior leadership and troubleshoot any issues as they arise.
Manage and resolve customer issues and escalations, and coach team members through the process as required.
Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives.
Actively participate in leadership and management meetings to report on team performance, and opportunities for service improvement.
Ensure individual and team member adherence to all scripts, processes, and procedures.
What We Are Looking For
Previous experience as an Assistant Store Manager or Assistant Team Leader in retail travel.
Excellent People Management, Coaching, And Mentoring Skills And Experience.
Excellent analysis and problem-solving skills.
Proven ability to influence and find alternative resolution or solution pathways.
Ability to build customer loyalty by providing an exceptional level of customer service and satisfaction.
Proven ability to meet KPIs in a demanding and high-pressure environment.
Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations.
Ability to engage with all parties to discuss issues in a positive and constructive manner.
What's in it for you?
Support the store manager in this brand-new flagship store (this is a highly visible role!)
Work with an exceptional team of high performers
Excellent remuneration package - Base + Commissions + Super
First class health and well-being program
Fun & flexible working environment with monthly celebration & recognition programs
Discounted travel, birthday leave and a whole lot more!
At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process .
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Luxury Escapes team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
A Final Note: This is a role with Luxury Escapes not with Hatch.
- Luxury Escapes --
More about the Assistant Store Manager role at Luxury Escapes
Assistant Store Manager
Bondi Junction
Full time
Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!
This is an exciting time at Luxury Escapes as we prepare to open our ground-breaking new retail store in Bondi. We're looking for an experienced Assistant Store Manager to join the team and help ensure the success of this innovative venture.
This is far from your ordinary retail travel store! Our vision is to create an extraordinary experience - one where customers feel like their holiday begins the moment they step through our doors. We’re crafting an environment designed to captivate and enchant, leaving our visitors both thrilled and delighted. (We’ll share more about this revolutionary concept when you apply!)
As the Assistant Store Manager, you’ll be at the forefront of this exciting launch. Your expertise and leadership will play a key role in bringing our vision to life. This is a blended role, where you’ll not only support the Store Manager but also actively drive sales - helping each customer design an unforgettable travel experience with Luxury Escapes.
What You'll Do
Ensure that the retail store team is driven and motivated to pursue all available opportunities.
Manage sales inquiries face to face, by phone, or electronically.
Answer simultaneous customer enquiries promptly, competently and professionally.
Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
Recommend workable solutions that meet the needs of the business and customer.
Provide our members with full package upgrade options.
Strive for customers to consider all contact with LE as an exceptional experience.
Ensure that all team members follow-up all opportunities and push to successful conversion.
Be operationally focused on the success of the store - provide reporting to senior leadership and troubleshoot any issues as they arise.
Manage and resolve customer issues and escalations, and coach team members through the process as required.
Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives.
Actively participate in leadership and management meetings to report on team performance, and opportunities for service improvement.
Ensure individual and team member adherence to all scripts, processes, and procedures.
What We Are Looking For
Previous experience as an Assistant Store Manager or Assistant Team Leader in retail travel.
Excellent People Management, Coaching, And Mentoring Skills And Experience.
Excellent analysis and problem-solving skills.
Proven ability to influence and find alternative resolution or solution pathways.
Ability to build customer loyalty by providing an exceptional level of customer service and satisfaction.
Proven ability to meet KPIs in a demanding and high-pressure environment.
Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations.
Ability to engage with all parties to discuss issues in a positive and constructive manner.
What's in it for you?
Support the store manager in this brand-new flagship store (this is a highly visible role!)
Work with an exceptional team of high performers
Excellent remuneration package - Base + Commissions + Super
First class health and well-being program
Fun & flexible working environment with monthly celebration & recognition programs
Discounted travel, birthday leave and a whole lot more!
At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process .
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Luxury Escapes team will be there to support your growth.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 🚀 Motivating the team
- 📞 Managing sales inquiries
- 📚 Coaching team members
- 👥 People management
- 🧩 Problem-solving
- 💰 Sales expertise
- 🌟 Customer service
- 💬 Communication
- 🏆 Leadership
- null Travel expertise
A Final Note: This is a role with Luxury Escapes not with Hatch.
This job is no longer accepting applications
See open jobs at Hatch.See open jobs similar to "Assistant Store Manager" FinTech Australia.