This is an Assistant Store Manager role with Luxury Escapes based in Bondi Junction, NSW, AU

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!

This is an exciting time at Luxury Escapes as we prepare to open our ground-breaking new retail store in Bondi. We're looking for an experienced Assistant Store Manager to join the team and help ensure the success of this innovative venture.

This is far from your ordinary retail travel store! Our vision is to create an extraordinary experience - one where customers feel like their holiday begins the moment they step through our doors. We’re crafting an environment designed to captivate and enchant, leaving our visitors both thrilled and delighted. (We’ll share more about this revolutionary concept when you apply!)

As the Assistant Store Manager, you’ll be at the forefront of this exciting launch. Your expertise and leadership will play a key role in bringing our vision to life. This is a blended role, where you’ll not only support the Store Manager but also actively drive sales - helping each customer design an unforgettable travel experience with Luxury Escapes.

What you'll do:

• Ensure that the retail store team is driven and motivated to pursue all available opportunities.
• Manage sales inquiries face to face, by phone, or electronically.
• Answer simultaneous customer enquiries promptly, competently and professionally.
• Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
• Recommend workable solutions that meet the needs of the business and customer.
• Provide our members with full package upgrade options.
• Strive for customers to consider all contact with LE as an exceptional experience.
• Ensure that all team members follow-up all opportunities and push to successful conversion.
• Be operationally focused on the success of the store - provide reporting to senior leadership and troubleshoot any issues as they arise.
• Manage and resolve customer issues and escalations, and coach team members through the process as required.
• Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives.
• Actively participate in leadership and management meetings to report on team performance, and opportunities for service improvement.
• Ensure individual and team member adherence to all scripts, processes, and procedures.

What we are looking for:

• Previous experience as an Assistant Store Manager or Assistant Team Leader in retail travel.
• Excellent people management, coaching, and mentoring skills and experience.
• Excellent analysis and problem-solving skills.
• Proven ability to influence and find alternative resolution or solution pathways.
• Ability to build customer loyalty by providing an exceptional level of customer service and satisfaction.
• Proven ability to meet KPIs in a demanding and high-pressure environment.
• Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations.
• Ability to engage with all parties to discuss issues in a positive and constructive manner.

What's in it for you?

• Support the store manager in this brand-new flagship store (this is a highly visible role!)
• Work with an exceptional team of high performers
• Excellent remuneration package - Base + Commissions + Super
• First class health and well-being program
• Fun & flexible working environment with monthly celebration & recognition programs
• Discounted travel, birthday leave and a whole lot more!

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🚀 Motivating the team
• 📞 Managing sales inquiries
• 📚 Coaching team members

Key Strengths

• 👥 People management
• 🧩 Problem-solving
• 💰 Sales expertise
• 🌟 Customer service
• 💬 Communication
• 🏆 Leadership

Why Luxury Escapes is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Luxury Escapes not with Hatch.