Customer Operations Specialist @ Renewable energy start up
Hatch
This job is no longer accepting applications
See open jobs at Hatch.See open jobs similar to "Customer Operations Specialist @ Renewable energy start up" FinTech Australia.This is a Customer Operations Specialist role with Amber Electric based in Melbourne, VIC, AU
⚡About Amber
Amber is an entirely new way of thinking about buying, banking and selling energy – where home energy technology works to put money back in customers’ pockets and accelerate the renewable energy transition. Everything we build is about making that possible and putting traditional retailers in the shade.
We believe the cheapest, fastest and most rewarding way to reach 100% renewables is to automate the growing wave of home batteries and EVs. Customers get direct access to the real-time wholesale electricity price and the technology to shift energy usage to the times when cheaper renewables are available in the grid and export to the grid at times when the price they can be paid for it is highest.
💻 About The Role
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.
Want to help improve the environment by shifting Australia and the world’s energy usage towards renewables?
As a Customer Operations Specialist, you’ll be working in a close-knit team and helping to build Amber’s ambitious vision. You’ll learn a great deal about how a modern, innovative company engages with its customers and has been able to make a lasting, positive impression on them by providing informative, concise, and timely support.
As a casual employee, your hours may vary depending on scheduling so you will need to be available to work Monday-Friday between the hours of 9am- 8pm. This includes working 12pm-8pm, 2-3 days a week. We are flexible and will try to accommodate your preferred working days.
🔋Customer Operation Specialist Responsibilities
- Assist with responding to urgent requests from customers (eg. no power at their site) who email or call in and work to resolve their issues promptly or escalate to the appropriate teams.
- Educating our customers on Amber’s product and processes, as well as addressing their concerns and problems, via email and phone via Zendesk.
- Working closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience
- Taking the initiative to suggest ideas on how to improve and streamline internal processes in collaboration with senior members of our Operations team
- Advocating for the customer experience, keeping the organisation focused on delivering what matters most to them
🎯 Key Requirements
- At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:
- You’re a people person - you love both working with people and helping people
- You’re empathetic - you care and want to understand customers' problems
- You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder
- You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
- You’re adaptable - you will be working in a fast-paced and changing environment and work well with ambiguity
🎯 Minimum Qualifications
- Experience in customer support, sales or another high-volume communication role
- Competency and willingness to speak directly with customers over the phone
- Effective communication and interpersonal skills
- A solid base of IT competence with experience with Microsoft Office Suite
Ideal, But Not Required
- Experience working in fast-paced organisations
- Passion for technology, energy or the environment
- Experience in the energy sector
💚 Benefits
- Be part of a growing technology start-up that will shape the future of renewable energy in AU
- Exciting office space in Melbourne Central
- Flexible working hours with provision for regular work-from-home arrangements
- An external Employee Assistance Plan for mental health support
- Competitive hourly rate - $38 an hour
This role is based in Melbourne working 20-30 hours per week. We’ve embraced a flexible work-from-home culture with the majority of the team spending a few days a week catching up at our office in the CBD when possible. We expect our team to remain Melbourne-based and maintain flexibility between the office and WFH.
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 🆘 Assisting customers
- 📚 Educating customers
- 🤝 Collaborating with stakeholders
Key Strengths
- 📞 Customer support experience
- 🗣️ Excellent communication skills
- 🧩 Problem-solving abilities
- ⚡ Experience in fast-paced environments
- 🌱 Passion for technology and energy
- 🔋 Knowledge of the energy sector
Why Amber Electric is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Amber Electric not with Hatch.
This job is no longer accepting applications
See open jobs at Hatch.See open jobs similar to "Customer Operations Specialist @ Renewable energy start up" FinTech Australia.