This is a Call Centre Team Leader role with PwC based in Parramatta, NSW, AU

• Contract, 2-6 months
• 40 - 42 hours per week
• Office | Parramatta, NSW, AU
• Multiple vacancies available

Why PwC Australia

In an increasingly complex world, PwC Australia works with businesses, Government and the community to help Australia continue to thrive and grow. PwC Australia delivers quality in audit, assurance, consulting and tax services to more than 5,000 clients. We’re part of a network of firms in 158 countries with over 250,000 people. PwC Australia is ranked first on LinkedIn's Top Companies list of where Australians want to work. We are bold about our commitment to diversity and inclusion, and we empower flexible working. Our purpose is to build trust in society and solve important problems. We believe the most important problems are better solved together. PwC Australia is a powerful multiplier of connections and innovation. It’s what we do best: connecting people, businesses, technology and ideas to solve important problems.

About The Role

As a Call Centre Agent specializing in Know Your Customer (KYC) activities, you will be at the forefront of our customer service operations. Your primary responsibility will be to ensure the accurate identification and verification of clients by collecting and reviewing necessary documentation. This role is crucial in maintaining our compliance with regulatory standards and protecting the integrity of our services.

What you'll be responsible for

• 👥 Collaborative Issue Resolution: Collaborate with other people or teams to resolve complex customer issues
• 👍🏼 Complaints Resolution: Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
• 🛟 Query Handling: Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

Skills you'll need

• 🔍 Attention to detail: Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
• 💭 Critical thinking: Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
• 👍🏼 Flexibility: Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
• 🤓 Learning agility: Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
• 👥 Collaboration: Works with others by being open, clear in communication and listening to achieve goals

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Why PwC is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with PwC not with Hatch.