This is a Customer Success Consultant role with Streamtime open to remote working from Sydney, Australia (meeting in person every few months).

As a Customer Success Consultant at Streamtime, you’ll help our customers unlock long-term value from the platform through thoughtful support, strategic consulting, and empowering education. You’ll be working closely with creative teams to understand their goals, offer tailored solutions, and help embed Streamtime into their workflows so they can do their best work - sustainably.

From hosting onboarding sessions to creating educational content and contributing to webinars, you’ll play a key role in making sure our customers feel confident and supported at every step. You’ll also help us learn from their experience—spotting patterns, gathering insights, and sharing ideas to improve both our product and the way we support people who use it.

This is a hands-on, strategic role that blends communication, curiosity and a genuine desire to help others. You don’t need to know everything on day one—but if you’re a natural problem-solver with a passion for people, we’d love to hear from you.

BUSINESS OBJECTIVES

This role contributes to the following company goals:

• Improve the health and usage of Streamtime
• Communicate to and engage the creative industry in education around productive wellbeing
• Create a business to be proud of - inside and out

YOUR GOALS

Drive Adoption Through Value and Expertise

Help customers uncover their needs and apply Streamtime to solve real challenges. Use your product knowledge to guide them through workflows, offer practical advice, and show them what’s possible.

Deliver a Supportive Onboarding Experience

Welcome new customers with a structured, thoughtful onboarding process. Adapt your approach to fit their workflows, make complex things feel simple, and help them feel supported and confident.

Help Customers Succeed and Stay

Spot early signs of customer disengagement and re-engage them through genuine, consultative conversations. Your empathy and problem-solving will help customers reconnect with the value of Streamtime.

Contribute to Education and Self-Learning

Work with the Customer Success Education team to create content, run sessions, and build tools that make it easier for customers to learn at their own pace and in their own way.

Collaborate Across Teams

Work closely with our Growth, Marketing and Product teams to share customer insights, improve the experience, and contribute to broader company initiatives.

DAY-TO-DAY TASKS & ACTIVITIES

• Respond to customer queries via Intercom, offering clear, timely support tailored to their goals and ways of working
• Host onboarding and help sessions that are structured, supportive, and grounded in customer needs
• Identify customers who might need extra support and engage them early, offering guidance and education to keep them on track
• Gather customer insights and share them with the team to improve product decisions and customer support strategies

SUPPORTING TASKS & ACTIVITIES

• Support key company goals each quarter by contributing to OKR initiatives and sharing progress with the team
• Stay connected and communicative with your teammates via Slack and async updates
• Join in on Soultime—our team rituals that are inclusive, engaging, and help us recharge
• Help uphold Streamtime’s social and environmental commitments as a proud B Corp
• Lend a hand across the team when needed—we’re all in this together

You might be great for this role if you:

• Enjoy helping others and solving problems in creative, thoughtful ways
• Have strong written and/or verbal communication skills and adapt well to different audiences
• Are curious about how people work and how technology can support them
• Feel comfortable running sessions or contributing to educational content at your own pace
• Are open to learning—especially if you haven’t used Streamtime before

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Why HelloFresh is partnering with Streamtime on this role: Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Streamtime not with Hatch.