This is a Customer Support Consultant role with Winning Group based in Waterloo, NSW, AU

Appliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia’s largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail awards, solidifying our reputation as a trusted name in the industry.

About The Position

Come be the legendary voice (and chat) our customers depend on! We’re looking for Customer Support Consultants who can handle real-time inbound enquiries via phone, email, and live chat, all while rocking weekly service and sales KPIs.

• Impress customers with top-tier product knowledge and services. Every call, chat, and email is a chance to shine.
• Meet weekly targets for calls, chats, revenue, and customer satisfaction—hello bonus potential!
• Take tough issues head-on, and direct them to the best solutions possible.
• Work closely with manufacturers and internal teams, fostering strong partnerships across the board.
• Benefit from daily training to fine-tune product knowledge and streamline processes.

Shift Patterns Available

• Full-time candidates (Monday–Friday or Tuesday–Saturday), with flexibility on working hours
• Or casuals, with an understanding that later shifts and weekend work will be required (minimum 6 shifts per fortnight)

Please note that we do have key sale periods throughout the year that are considered annual leave blackout dates. These are exciting, high-energy times across the business, filled with great team vibes and free lunches in the office — it’s an awesome time to be part of the action! Specific dates will be shared with you during your onsite interview.

Qualifications

• Must have permanent, unrestricted rights to work in Australia.
• Whether from retail, sales, or customer service, you know how to connect with people and hit targets.
• Knowledge of electronics/whitegoods is a plus, but not a deal-breaker if you’re a quick study.
• You’re comfortable juggling calls, chats, and emails with top-notch written and verbal skills.
• You’re all about delivering a standout experience.
• Able to work independently when needed, yet still love collaborating with a team.
• No customer query slips through the cracks on your watch.

Why Join Us?

• State-of-the-art, newly designed office with free daily coffee, an on-site gym, the peaceful Harmony Room, and flexible workspaces.
• Enjoy generous discounts on all products across our Group, plus access to over 5,000 additional discounts with other retailers.
• Monthly Wellness & Learning activities to support your journey toward a healthy, balanced lifestyle.
• Celebrate your successes and unwind with our weekly Friday drinks tradition.
• Kickstart your day with a delicious fortnightly breakfast BBQ.
• We believe in promoting from within and are a growing company — where you start isn’t where you’ll finish!
• Take advantage of our in-house Training Academy offering nationally accredited qualifications (Cert III & IV) to upskill and stay ahead.
• Access EAP services, including free (limited) health and well-being appointments such as GP visits, dietitian consultations, skin checks, annual health checks, and high-performance coaching.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🌟 Impressing customers
• 📈 Meeting targets
• 🤝 Collaborating with teams

Key Strengths

• 🤝 Customer service expertise
• 💬 Communication skills
• 🧩 Problem-solving skills
• 🔌 Knowledge of electronics/whitegoods
• 💰 Sales experience
• 🤗 Team collaboration

Why Winning Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Winning Group not with Hatch.