This is a Product & Onboarding Intern (Healthcare Technology) role with Cared Global Pty Ltd based in Sydney, NSW, AU

== Cared Global Pty Ltd ==

Role Seniority - intern

More about the Product & Onboarding Intern (Healthcare Technology) role at Cared Global Pty Ltd

Job Title: Product & Onboarding Intern (Healthcare Technology)

Location: 320 Pitt Street, Sydney (Hybrid: in-office + remote)

Duration: 3–6 months, part-time or full-time

Start Date: Flexible

About Us

CARED is a fast-growing digital health platform that connects clients with allied health professionals via a user-friendly mobile and web experience. We’re passionate about making healthcare more accessible, coordinated, and person-centred.

We are looking for a tech-savvy and communicative student to join us as a Product & Onboarding Intern. This is a unique opportunity for someone interested in product management and user experience to gain hands-on experience in a purpose-driven startup environment.

Key Responsibilities

• Client and Clinician Onboarding:
• Support healthcare providers and clients as they onboard onto the CARED mobile applications
• Provide empathetic, clear, and effective tech support via email, phone, or in-person sessions
• Facilitate app walkthroughs and answer setup questions
• Identify Barriers to Adoption:
• Listen to and document feedback from users
• Identify pain points and make recommendations to improve the onboarding experience
• Product Operations Support:
• Assist with user documentation, internal guides, and knowledge base content
• Support testing of new features and provide feedback from a user perspective
• Observe other parts of the product lifecycle, such as user research and product planning
  

What We’re Looking For

• A current university student (or recent graduate) studying Product Design, UX/UI, Business, Health, Psychology, or a related field
• Excited about technology and digital healthcare
• A natural communicator with strong interpersonal and written communication skills
• Patient and confident helping users with varying levels of tech experience
• Organised, curious, and eager to learn
• Interested in a career in Product Management, UX Research, or Customer Success
  
  

What You’ll Gain

• Real-world experience in product operations and user support in a digital health startup
• Direct exposure to onboarding strategies, user experience feedback, and product iteration
• Opportunity to contribute to a mission-driven organisation making a real impact in healthcare
• Mentorship and guidance from experienced product and technology professionals
• A hybrid work environment at our central Sydney office
  
  

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Cared Global Pty Ltd team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🤝 Client and clinician onboarding
• 📝 Identifying barriers to adoption
• ⚙️ Product operations support
  
  

Key Strengths

• 🗣️ Communication skills
• 💻 Tech-savviness
• 📅 Organisational skills
• 🔍 User experience research
• 📈 Product management
• 🏥 Healthcare knowledge
  
  

Why Cared Global Pty Ltd is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Cared Global Pty Ltd not with Hatch.