This is a Customer Support role with Streem based in Surry Hills, NSW, AU

At Streem, we help Australia’s most influential organisations stay ahead of the curve with real-time media intelligence. From breaking news to trending tweets, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters.

We’re a tech-powered company built by passionate people, and that’s what sets us apart. If you’re someone who thrives in a collaborative, fast-paced environment where innovation is encouraged and impact is real, you’ll feel right at home here.

We’re driven by five core values that create a collaborative environment where innovative ideas flourish, we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and bring the energy!

About the role:

Customer Support plays a vital role, balancing direct customer support with operational, ‘behind the scenes’ workflows. With a focus on real-time, high-quality service delivery, you will act as a first point of contact for support, ensure a smooth customer experience and produce deliverables in a timely manner.

This role is ideal for university students or individuals looking for flexible, part-time, or weekend work - hours can vary from early morning to late evening as Streem’s support is 24/7.. You’ll gain valuable experience in the media and technology landscape.

What You’ll Do:

• Deliver high-quality support to Streem customers via multiple channels (phone call, Live Chat, emails etc.)
• Oversee the timely and accurate delivery of key outputs including Curated Reports, Media Items, Transcripts, and Keyword Media Briefs.
• Monitor and support daily production workflows and deliverables.
• Train our clients on how to effectively use the Streem platform.

Who You Are:

• A university student or early-career professional seeking meaningful, flexible work experience.
• Available to work 3-5 days with the inclusion of weekends and evenings
• Excellent communicator with a customer-first mindset.
• Comfortable working in fast-paced, deadline-driven environments.
• Proactive, organised, and collaborative – someone who thrives in a team setting.

Why you should work with us:

• Daily gourmet lunches and snacks by our private chef
• Pup-friendly office space
• Flexible and hybrid working
• 8 Minute walk from Central Station
• Fun seasonal team events
• $2,000 Talent Referral Scheme
• $3,000 p.a. Development Allowance
• Corporate gym and shopping discounts
• Novated vehicle leasing

Ready to Help Make Media Meaningful?

Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Streem not with Hatch.