This is a Sales and Billing Administrator role with PainChek based in Surry Hills, NSW, AU

Based in Sydney, we’re seeking a Sales and Billing Administrator with 3 days in the office, and 1 evening weekly to do cash collection via phone with UK clients.

The ideal candidate will have at least 1 year of experience in customer service, order management and/or billing, be eager to learn about the aged care and SaaS industries, and be committed to contributing to a friendly, collaborative environment.

This role will provide key support to our sales, billing and finance teams. You will work closely with internal teams and clients, ensuring smooth billing processes and maintaining accuracy across systems.

Responsibilities include:

• Completing sales orders by collecting all information from contracts, internal teams and clients
• Raising client invoices
• Updating the CRM system if required
• Ensuring data completion and accuracy in the billing system
• Sending out dunning letters as per credit policy and guidelines
• Contacting overdue clients to collect cash
• Collaborating with internal teams to resolve data discrepancies
• Handling invoice queries and edits
• Entering invoices into the accounting system
• Order and maintain office supplies

Who we’d love to hear from:

A proactive, detail-oriented individual who can thrive in an administrative role, with:

• At least 1 year of experience in customer service, order management, and/or billing
• Cash collection experience is a plus
• A customer service mindset and strong attention to detail
• Familiarity using various systems and managing ongoing admin tasks
• Availability for 3 days in the office and 1 evening per week for UK client calls and communication with UK PainChek staff

Alignment with PainChek’s values:

• Customer First: our customers are our focus in everything we do.
• Continuous Innovation: we strive to innovate around the design and delivery of excellent products and services to our customers.
• Trust and Integrity: we establish trust and deal with integrity in interaction with our customers, partners, and people.
• Personal Accountability: our people take pride and personal accountability in their work.
• Collaborative Teamwork: we work in teams and value the contribution of each other in achieving common goals.

About PainChek

PainChek® is a revolutionary pain assessment tool that improves the quality of life for people living with pain. As the world’s first pain assessment tool with regulatory clearance in Australia, Canada, the European Union, New Zealand, Singapore, Malaysia, and the United Kingdom, PainChek® transforms pain management around the world by giving a voice to those who cannot verbalise their pain.

Intuitive, secure, and easy to use on a smartphone or tablet, PainChek® uses AI-driven technology and user-guided features to identify pain with consistency in any care setting, creating personalised pain profiles that help deliver better care outcomes for those who need it most.

Why PainChek is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with PainChek not with Hatch.