This is a Customer Service Superstar role with Hnry based in Sydney, NSW, AU

== Hnry ==

Role Seniority - junior, graduate

More About The Customer Service Superstar Role At Hnry

Customers are at the heart of everything we do here at Hnry, and we are always on the lookout for motivated customer service superstars who thrive in a fast-paced environment and genuinely love helping people. 🧡

Our Customer Operations team are a vibrant, fun, and highly motivated team who work together to deliver an outstanding experience for our customers, making the lives of self-employed Aussies and Kiwis that bit easier.

The team are responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are engaged, excited and satisfied with the service they receive, as well as canvassing customers on areas where we could improve all to empower sole traders to feel confident and on top of their financial obligations.

Our Customer Operations function is made up of three squads - Onboarding, Experience, and Tax & Financial Support - all working towards one goal: helping our users never have to think about tax.

• Acting as the first point of contact for customers who are new to self-employment, offering clear, empathetic, and reassuring guidance
• Supporting customers through account setup and helping them understand how the different parts of Hnry work
• Onboarding new customers, including AML/KYC checks, ID verification, and guiding them through their first payments
• Conducting proactive account reviews for existing customers to identify issues and opportunities
• Managing queries with empathy and clear communication via phone, email, and web chat
• Guiding customers on income allocation and financial wellbeing
• Providing respectful offboarding experiences when required
• Liaising with government agencies to resolve tax matters on behalf of users
• Preparing and filing accurate tax returns and evaluating expense claims within Hnry’s scope
• Supporting debt resolution, payment reconciliation, and ensuring ongoing compliance
• Promoting self-service and guiding customers to Help Center resources
• Collaborating with internal teams to resolve issues and contribute to continuous improvements
  
  

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hnry team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 👋 Acting as the first point of contact
• 🚀 Onboarding new customers
• 💬 Managing customer queries
  
  

Key Strengths

• 🧡 Customer service excellence
• 📞 Communication skills
• 🛠️ Problem-solving
• 💰 Financial knowledge
• 🤝 Team collaboration
• 📊 Tax compliance knowledge
  
  

Why Hnry is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Hnry not with Hatch.