About Us

Hands On IT team of network engineers, system administrators, developers continue growing fast especially in the recent years. Our technicians are highly experienced and qualified with the leading industry vendors such as Cisco, Microsoft, Veeam, Vmware and more. With our strong expertise in enterprise infrastructures and wide partner networks, the solutions that we offer you are proven with effectiveness and resilience in some of the largest Australian government organisations where critical procedures set benchmarks for the national IT industry.

About the Role

We are seeking a motivated and committed IT Helpdesk Trainee to join our team for a full 12-month traineeship. This is a hands-on entry-level position where you will work alongside experienced engineers to provide Level 1 technical support, assist with troubleshooting laptops, and help deliver high-quality services to high school staff and students. This traineeship is ideal for someone passionate about starting a long-term career in IT support.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🖥️ Providing technical support
• 📚 Documenting issues and solutions
• 📖 Learning IT systems and processes

Key Strengths

• 🤝 Customer service skills
• 🛠️ Technical troubleshooting
• ⏰ Time management
• 💻 Knowledge of IT systems
• 🤗 Team collaboration
• 🌟 Adaptability

Why Hands On IT is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Hands On IT not with Hatch.