This is a Product & Marketing Generalist (Founder Support) role with SupplyScope based in Crows Nest, NSW, AU

== SupplyScope ==

Role Seniority - junior, mid level, graduate

More about the Product & Marketing Generalist (Founder Support) role at SupplyScope

About The Role

This is a unique, high-exposure role working directly with the founder across a group of businesses.

One, a VC-backed B2B SaaS startup, scaling quickly with enterprise customers and secondly a growth-stage digital agency operating in the mid-7 figures.

You’ll act as a startup generalist and execution partner, helping turn ideas into outcomes across product, customers, operations, and internal projects. One day you might be refining a product demo or onboarding flow, the next you’re preparing a presentation, tracking priorities, or mapping a workflow in Figma.

If you like variety, learning fast, and being close to decision-making — this role is built for you

About SupplyScope

SupplyScope is a VC-backed AI workspace for brands for brands and retailers to manage product data, development, and compliance across global supply chains.

We replace fragmented workflows with a single system of record coupled with AI Agents to help take actions across the product lifecycle — helping teams collaborate faster, stay compliant, and bring products to market with confidence.

What You’ll Do

You’ll support the founder across product, customers, and execution, with responsibilities flexing as the businesses grow.

🧠 Product, Demos & Storytelling

• Run and support tailored product demos for different customer types
• Set up demo and onboarding environments using real or mock data
• Help refine how we explain the product across use cases and personas
• Identify friction during demos and feed insights into product decisions
  
  

🚀 Customer Onboarding & Activation

• Support new customers through setup and early usage
• Help define and improve onboarding flows and “aha” moments
• Create lightweight onboarding guides, demo templates, and help content
• Track engagement and flag where customers need support
  
  

📊 Founder & Business Support

• Help prepare presentations, decks, and internal/external materials
• Track projects, follow-ups, and action items across multiple workstreams
• Assist with planning, prioritisation, and keeping things moving
• Support ad-hoc initiatives across SupplyScope and AEK Media
  
  

🧪 Product Feedback & Execution

• Capture and synthesise customer feedback across demos and onboarding
• Spot patterns and propose practical improvements
• Work closely with the founder and engineers on prioritisation
• Contribute to testing, QA, and light user research where needed
  
  

🎨 Visuals, Flows & Documentation

• Create simple Figma flow charts, wireframes, and process diagrams
• Document workflows and ideas clearly for internal and external use
• Help translate messy ideas into structured plans
  
  

Who This Is For

You don’t need a perfect background — but you should be curious, organised, and comfortable wearing multiple hats.

Experience

• 1–3 years in a startup, SaaS, CX, product, ops, consulting, or client-facing role
• Or a strong graduate with practical experience and startup instincts
  
  

Skills

• Clear communicator who can turn complexity into simple explanations
• Comfortable with SaaS tools and learning new systems quickly
• Organised, reliable, and good at following things through
  
  

Mindset

• Hands-on and proactive — you don’t wait for perfect instructions
• Comfortable switching context and priorities
• Happy being close to the founder and real decision-making
• Enjoys both thinking and doing
  
  

Bonus Points

Interest in startups, product management, UX, or operations Experience in ecommerce, retail, or physical product workflows Familiarity with tools like Figma, Notion, Jira, HubSpot, or CRMs Enjoys building structure where there currently isn’t much

Why Join Direct founder access and real influence Exposure to two very different businesses at different stages Learn how startups actually scale — product, customers, and operations High trust, high responsibility, fast learning curve Flexible work and room to grow the role as the company grows

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SupplyScope team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🧠 Supporting product demos and storytelling
• 🚀 Customer onboarding and activation
• 📊 Founder and business support
  
  

Key Strengths

• 🗣️ Clear communication
• 💻 SaaS tool proficiency
• 📅 Organisational skills
• 🚀 Interest in startups
• 🛒 Ecommerce experience
• 📊 Figma and Notion familiarity
  
  

Why SupplyScope is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with SupplyScope not with Hatch.