We are looking for a Product Coordinator to support the build and evolution of our app-based technology, working at the intersection of product, members, and development. Reporting to the Product Manager, you will be the connective tissue that keeps our product engine running smoothly, coordinating between our internal team, our members, and developers to ensure nothing slips through the cracks and everything ships on time.

If you are the kind of person who loves structure, thrives on details, and takes pride in being the one who keeps things moving, this role will give you real exposure to product development and put you at the heart of improving member experience

What you'll Do

• Create, update and manage Jira tickets with clear descriptions, screenshots, priorities and steps to reproduce
• Track sprint progress and follow up with stakeholders to prevent blockers and keep tasks moving
• Support sprint ceremonies including prep, documentation, action items and follow ups
• Test new features and bug fixes before release and log structured QA feedback for developers
• Coordinate weekly communication with developers, ensuring priorities and timelines are clear
• Maintain product trackers and internal documentation so the wider team has visibility
• Support member onboarding coordination across our programmes and collect experience feedback
• Handle member questions and troubleshooting requests relating to app functionality quickly and professionally
• Log bugs and support tickets, track them through to resolution, and escalate high-impact issues with urgency
• Prepare accurate weekly steering committee updates and document decisions from product meetings
• Monitor support inbox and assist with administrative tasks as needed

What you'll bring

• Strong organisational skills and natural ability to manage details, tasks and timelines without dropping the ball
• Exceptional communication skills and ability to work professionally with members, senior leadership and external partners
• High attention to detail with a track record of documenting decisions, following up and closing tasks completely
• Logical thinking and ability to learn systems quickly, even if you're not technical
• Experience with or exposure to developers, dev teams, e-commerce environments or digital agencies is a major bonus
• Familiarity with Jira, agile workflows or sprint cycles is highly valued but not essential if you're eager to learn
• Proactive follow through and ownership mentality in fast-paced environments
• Genuine care for member experience and understanding that tight processes create better products

Why Ecommerce Equation?

• We are the rocket ship behind some of Australia's and the US's most ambitious founder led ecommerce brands
• Led by ecommerce expert Jay Wright, our systems and coaching have helped thousands of businesses scale
• Paid acquisition sits at the centre of our growth, so you'll have real responsibility and real impact
• We are a fast moving, tight knit team that values excellence, speed and ownership
• You will have the freedom to test, experiment and shape the direction of our acquisition strategy
• You will be part of a business that is growing quickly and building something meaningful, fun and exciting (We're #11 in the AFR Fast 100 2025)

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 📝 Creating and managing Jira tickets
• ⏳ Tracking sprint progress
• 📅 Supporting sprint ceremonies

Key Strengths

• 🗂️ Organisational skills
• 💬 Communication skills
• 🔍 Attention to detail
• 👩 💻 Experience with developers
• 📊 Familiarity with Jira
• 🚀 Proactive mentality

Why Ecommerce Equation Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Ecommerce Equation Group not with Hatch.