This is a Client Operations & Strategy (Lawyer) role with Matilda Migration based in Melbourne, VIC, AU

== Matilda Migration ==

Role Seniority - mid level

More about the Client Operations & Strategy (Lawyer) role at Matilda Migration

About Matilda Migration

Matilda is a migration platform that processes visas coming into Australia. Our team is growing fast - this is your chance to get in early and help redefine the migration application process.

Overview

We’re hiring a lawyer to join our lean, high-performance team. You’ll play a critical role in delivering outstanding migration support and driving improvements to the migration industry —working directly with our customers, managing applications and helping shape the systems that scale our impact.

We’re looking for someone with practising certificate and a start-up mindset. Someone who takes full ownership of their work, thrives in ambiguity, and is laser-focused on making the migration journey radically better for our customers. This role is perfect for a lawyer who wants to move into start-ups, as it’s an opportunity to utilise your legal experience whilst building a much broader operational skillset - as well as gaining exposure to an early stage business.

If we’re successful together, this will be career rocket fuel.

The Role (What You’ll Be Doing)

• Own the Customer Journey: You’ll manage customer communications, onboarding, task coordination, and application tracking across partner and skilled visa pathways.
• Deliver Excellent Outcomes: Work with senior lawyers and experts to prepare and review visa applications, complete government forms, and manage evidence gathering with a high attention to detail.
• Streamline and Systematise: Identify workflow bottlenecks and help implement tools and processes that improve speed, quality, and consistency.
• Support Growth Initiatives: Collaborate across the business - whether it's creating templates, helping with internal training, or refining email sequences.
• Wear Multiple Hats: We’re a growing business so your role may flex into ops or growth where needed.
  
  

About You (Who You Are)

Must-Have

• A law degree and 1–3 years of experience working as a lawyer in any jurisdiction.
• Demonstrated track record of outperforming peers in academic, professional, or extracurricular settings.
• A customer-obsessed mindset - you consistently put cusomter outcomes first, and use this to guide decisions and problem solving.
• High ownership and agency - you work autonomously, identify problems before they become blockers, and take pride in doing things well.
• Exceptional written and verbal communication skills.
• Strong organisational ability and attention to detail under pressure.
  
  

Nice-to-Have

• Experience in the migration or legal tech sector.
• Experience using tools like Hubspot, Notion, Slack.
• Interest in or knowledge of the Australian visa system (training will be provided).
  
  

Logistics

• Location: Melbourne
• Job Type: Full-time
• Compensation: Competitive salary + equity
  
  

Ready to help fix the migration industry?

Apply now. We can’t wait to meet you.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Matilda Migration team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🚀 Owning the customer journey
• ✅ Delivering excellent outcomes
• ⚙️ Streamlining and systematising
  
  

Key Strengths

• 📜 Law degree
• 🤝 Customer-obsessed mindset
• 🗣️ Exceptional communication skills
• 💼 Experience in the migration or legal tech sector
• 🛠️ Experience using tools like Hubspot, Notion, Slack
• 🇦🇺 Interest in or knowledge of the Australian visa system
  
  

Why Matilda Migration is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Matilda Migration not with Hatch.