Be part of something that matters

Australian Payments Plus AP+ is shaping the future of payments in Australia. We bring together the country’s key payment systems to create smarter, safer and more connected experiences for businesses, government and people every day.

Our work spans real time payments, secure bill payments, digital identity, QR payments, open wallets and Australia’s domestic debit network. This is a big moment for payments and you can be part of it.

Life at AP+

We are one team, working towards one clear purpose. We value curiosity, kindness and impact. You will be encouraged to speak up, try new ideas and learn as you go.

We care about your growth, but also about balance. There is space here for flexibility, friendships and fun, alongside meaningful work. Our values guide us every day. Lead with heart. Learn for tomorrow. Live our legacy.

The role

As a Product Process Analyst, you will help our Product teams work better, faster and smarter. You will look at how product work happens from start to finish, spot what is not working well, and help design practical improvements.

You will work closely with product, technology and delivery teams to improve consistency, strengthen governance and support better outcomes. This is a hands-on role where your thinking and ideas will make a real difference.

What You Will Do

• Review product processes end to end and find ways to improve how we work
• Identify risks, gaps and inefficiencies and help solve them
• Document processes clearly so teams can follow and apply them with confidence
• Support the use of product methods, tools and standards
• Use data and feedback to guide decisions and track improvements
• Help roll out changes through clear communication, training and support
• Partner with stakeholders to gather input, test ideas and align on outcomes
• Continuously refine processes based on what works and what does not

What You Bring

• A relevant qualification in business, IT, data, operations or similar, or equivalent experience
• Experience improving processes in product, technology or operational environments
• Strong stakeholder skills and the ability to explain ideas clearly
• Knowledge of process mapping, root cause analysis and basic risk concepts
• Confidence using data to support insights and measure results
• Certifications in Lean, Six Sigma or BPMN are a plus but not essential

Why join us

You will work on meaningful products that impact millions of Australians. You will be trusted to contribute, improve things and grow your career. And you will do it alongside people who care about the work and each other.

What Happens Next

If this sounds like you, we would love to hear from you. Apply now and our Talent team will be in touch within two weeks.

If you need support during the application process, please contact recruitment@auspayplus.com.au. You are welcome to share your pronouns at any stage.

Please note AP+ is not partnering with recruitment agencies for this role

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🔍 Reviewing product processes
• ⚠️ Identifying risks and gaps
• 📝 Documenting processes

Key Strengths

• 🔧 Process improvement
• 🤝 Stakeholder management
• 📊 Data analysis
• 🗺️ Process mapping
• 🎓 Lean/Six Sigma/BPMN certifications
• 💬 Communication skills

Why Australian Payments Plus is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Australian Payments Plus not with Hatch.