People & Culture Advisor (12-Month Max Term)

Since 2011, this company has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience. We DREAM BIG through collaboration and innovation, and are supported to bring incredible ideas to life. We believe in making a positive difference by shaping the future of shopping across fashion, sports, home and beauty.

About the Role

We’re looking for an experienced People & Culture Advisor to partner with operational leaders and deliver practical, timely people solutions that help the business scale. You’ll be the go-to adviser for operational people matters, case management and cyclical P&C programs — using strong stakeholder relationships and people data to drive fair outcomes and better decisions.

What’s Involved

• Stakeholder partnership: Build trusted relationships with your client group to advise on operational people matters and deliver cyclical P&C initiatives.
• Case management: Manage minor to moderate people cases (performance management, investigations, employee relations) in a timely, consistent and risk-aware way.
• Insights & escalation: Identify capability gaps and people trends, propose practical solutions and escalate where required.
• Operational guidance: Provide coaching and counsel on talent management, employee relations, performance, development and organisational change.
• Project support: Support the P&C Manager to design and implement initiatives focused on scaling for growth, culture, recognition and retention.
• Cross-functional collaboration: Work with P&C Centres of Excellence to deliver commercially viable, policy-aligned people solutions.
• Learning & development: Help build a culture of learning with clear pathways for career progression.
• Data-driven decisions: Use people data to inform recommendations and proactive interventions.
• Recruitment support: Advise on recruitment processes, success profiles, benchmarking, and remuneration reviews.
• HR systems accuracy: Maintain accurate Workday records including people moves, title changes and leave entries.

What You Bring to the Role

• Experience: 2+ years as an HR/P&C generalist or advisor, ideally in operations or warehousing environments.
• Relationship building: Ability to build solid working relationships within the P&C team and your client group, becoming a trusted advisor.
• Employee relations: Proven experience managing performance processes, investigations and disciplinary matters.
• Passion for Operations & ER/IR.
• Systems & data: Proficient with Workday (or similar HRIS) and confident using data to influence decisions.
• Stakeholder management: Strong partnering skills with the ability to influence at all levels, including SLT.
• Practical & commercial mindset: Able to balance policy, people and commercial priorities to deliver pragmatic solutions.
• Communication: Clear, diplomatic and concise written and verbal communication; capable of managing difficult conversations with empathy and facilitating discussions and workshops.
• Qualifications (desirable): Degree in HR or related field, or HR certification (e.g., CIPD/ACCP).
• This role is based primarily at the Fulfilment Centre in Yennora, Western Sydney, and is office-based four days per week to best support the client group.
• What You’ll Love About the Role
• Impactful work: Directly influence people strategy and operational performance.
• Collaborative culture: Work alongside a supportive P&C team and dynamic stakeholders.
• Development focus: Contribute to projects and grow your HR capabilities.

Life With Us

• Flexible working: Hybrid and flexible options so you can work in a way that suits you.
• Learning collective: Learning days & hackathons.
• Parental benefits: Paid parental leave and an extra day off for your child’s first day of school.
• Birthday leave: A paid day off and a voucher to treat yourself.
• Staff discount: Amazing employee discounts and famous sample sales.
• Wellbeing programs: Discounted gym memberships and wellbeing resources.
• People first: Access to our Employee Assistance Program for you and your family.
• Volunteer days: Paid volunteer opportunities through our charity partner, Thread Together.
• Refer a friend: Enjoy rewards for successful referrals.

Diversity, inclusion and belonging are integral to our culture. We aim to empower self-expression and ensure our workforce reflects the diverse communities we serve. By embracing different perspectives, we create a genuine sense of belonging and provide a better experience for employees, customers and partners alike.

🟢 Please consider applying even if you don’t meet 100% of the criteria. 🟢

Key Responsibilities

🤝 Building stakeholder partnerships

📋 Managing casework

🧭 Providing operational guidance

Key Strengths

💼 HR/P&C experience

⚖️ Employee relations expertise

🗣️ Strong communication

📊 Systems & data capability

🌐 Stakeholder management

🛠️ Practical, commercial mindset

Why this client is partnering with Hatch:

Hatch exists to level the playing field for people as they discover a career that’s right for them. When you apply, you have the chance to show more than just your resume.

A final note: This role is with our client, not with Hatch.